How to Port Your Vonage Phone Number to KrispCall?
Switching to KrispCall for more advanced telephony capabilities? You can bring your Vonage number with you. This guide provides a clear path to porting your Vonage number to KrispCall, minimizing disruption to your business telephony.
However, before you start the porting process, there are a few requirements you must meet. Let’s review them first.
Important Requirements Before Porting
Before starting the porting process, make sure your number is eligible for porting.
We recommend reaching out to KrispCall’s support team to confirm the required details and avoid any missing information.
Then, submit a port-out request to Vonage’s porting team. They will review your request and provide the necessary details.
Your Vonage number must be active. If your number is inactive, it cannot be ported.
Your Vonage account must be in good standing. There should be no unpaid dues or pending issues.
You need a KrispCall account. The account must be set up before the porting process begins.
Check for additional verification requirements. Some regions may require a Letter of Authorization (LOA) or other country-specific paperwork, while others may not. To avoid delays, check the specific requirements for your country or contact Vonage’s support team for accurate guidance.
Porting timelines may vary. The process can take anywhere from a few days to two weeks, depending on Vonage’s verification speed.
Note: We offer a Number Porting Eligibility Checker tool that can test the portability of your phone number. If you encounter any problems using the tool, you can contact our support representative via Live Chat or email us at porting@krispcall.com or support@krispcall.com.
Information Required to Port Your Number from Vonage
To successfully port your number from Vonage to KrispCall, you will need the following details:
| Requirement | Details |
|---|---|
| Port-out PIN | Vonage doesn't verify this, so any may be provided. |
| Name & Account Number | Find it on your billing statement or contact Vonage support. |
| Billing Address | Must match the address registered with Vonage. |
| Account Status | The account must be active and in good standing. |
| Invoice or Proof of Ownership | A screenshot of your numbers |
| Letter of Authorization (LOA) / Country-Specific Documentation(s) | Some numbers may require an LOA or other country-specific document(s) to authorize the transfer. |
🔴Important notice: Do not close your account (cancel your old plan) with Vonage until your number is ported successfully.
How to Submit Your Porting Request to KrispCall?
Once Vonage provides you with the port-out details, submit your porting request to KrispCall:
Email your porting request with all the required details to porting@krispcall.com.
Ensure all information is accurate to prevent delays in processing.
KrispCall will handle the rest and notify you once the porting is completed.
The process typically takes 1-2 weeks, depending on Vonage’s response time.
Best Practices for Phone Number Porting
Ensure all details match Vonage’s records to prevent delays or rejection.
Check for any contractual obligations with Vonage that may affect porting.
Inform your team and clients about the number transfer to avoid confusion.
Keep track of updates from KrispCall and respond to any requests for additional information.
Vonage Contact Information for Porting Support
If you need help retrieving your port-out details, you can contact Vonage’s support team:
Live Chat: Available on the Vonage website
Email Support: numbers@api.vonage.com
KrispCall Contact Information for Porting Support
If you face any issues while porting your number to KrispCall, reach out to our support team:
Live Chat: Available 24/7 on the KrispCall website
Email: porting@krispcall.com | support@krispcall.com
Updated on: 10/04/2025
Thank you!