How to port your RingCentral phone number to KrispCall?
Porting your RingCentral number to KrispCall is a straightforward process, but it requires specific information and preparation. This guide will walk you through the steps to ensure a smooth transfer of your number to KrispCall.
Important requirements before porting
To ensure a smooth porting process, you need to meet these requirements:
Active RingCentral number: Your RingCentral number must be active to port it.
Account in good standing: Make sure there are no unpaid bills or unresolved issues with RingCentral.
Valid KrispCall account: You must have an active KrispCall account, which you can access via a web browser or mobile app to transfer your number.
Supported numbers: Make sure that the RingCentral you wish to port is eligible to port.
Permissions: You must be the workspace owner or admin to initiate the porting request.
Required documents: Some numbers may need a Letter of Authorization (LOA).
Porting timeline: The transfer usually takes 10 to 15 days, depending on verification and RingCentral's approval.
You can check your number’s portability status using KrispCall’s Number Porting Eligibility Checker. If you need help, contact our support team via Live Chat or email us at porting@krispcall.com.
Information required to port your number from RingCentral
| Information | Details |
|---|---|
| Port-out PIN | Contact RingCentral to get this. Note that RingCentral does not provide personalized port-out PINs. If asked, you can use 0000 as the default PIN. |
| Account Number | 10 digits, typically the main company number linked to your account. |
| Company Name | The name of your company or business as listed on your RingCentral account. |
| Service Address | This address must match exactly as it appears in your account settings. |
| Account Status | Your account must be active with no outstanding bills or dues. |
| Authorized Username (Super Admin) | Only users with Super Admin roles have the authority to request a port out. Ensure you have access to this role. |
| Bill Statement | A recent bill (within the last 30 days) to verify your account details. |
| Letter of Authorization (LOA) | Required for some numbers to authorize the transfer. |
🔴Important notice: Do not close your account (cancel your old plan) with RingCentral until your number is ported successfully.
How to submit your porting request to KrispCall?
Once you’ve gathered the necessary details, follow these steps to initiate the transfer:
Send your porting request and all required information to porting@krispcall.com.
Double-check all details to ensure accuracy and avoid any delays.
KrispCall will handle the entire porting process and keep you informed along the way.
Note: The entire process typically takes 5-10 business days but may take 10-15 days, depending on the RingCentral port out process speed and type of number.
Best practices for phone number porting
To ensure a smooth transition, follow these best practices:
Don’t cancel your RingCentral service before the porting is complete.
Confirm with KrispCall that your RingCentral number is eligible for porting before submitting the request.
Clear any outstanding balances with RingCentral.
Ensure your account number, service address, username, and company name are accurate.
Do not modify your RingCentral account during the porting process.
RingCentral contact information for porting support
If you need assistance with retrieving your port-out details, contact RingCentral support:
Live Chat: Available on the RingCentral website for immediate assistance.
Connect on Social Media:
Facebook: RingCentral Support
Twitter: @RingCentralCare
Instagram: @ringcentralsupport
KrispCall contact information for porting support
If you have questions or need help during the porting process, KrispCall’s support team is here for you:
Live Chat: Available 24/7 on the KrispCall website
Email: porting@krispcall.com | support@krispcall.com
Updated on: 31/03/2025
Thank you!