How to Port Your Ooma Phone Number to KrispCall?
No need to change your number when switching to KrispCall! Easily transfer your Ooma number and continue using it with enhanced functionality. This guide walks you through the porting process step by step to ensure a hassle-free transition.
Before you begin, ensure that your Ooma number is eligible for porting.
Confirm eligibility with KrispCall’s support team to avoid any errors.
Request a port-out from Ooma to obtain the necessary details.
Your Ooma number must remain active—inactive numbers cannot be ported.
Your Ooma account should be in good standing, with no outstanding payments or disputes.
Set up your KrispCall account before initiating the port request.
Gather all required information, including your account number, billing telephone number (BTN), security PIN, and a recent bill (if required).
Documentation requirements can vary by country. Some regions may require a Letter of Authorization (LOA) or other country-specific paperwork, while others may not. To avoid delays, check the specific requirements for your country or contact Ooma’s support team for accurate guidance.
Porting typically takes a few days to two weeks business days.
Note: We provide a Number Porting Eligibility Checker tool that can test the portability of your phone number. If you encounter any problems using the tool, you can contact our support representative via Live Chat or email us at porting@krispcall.com or support@krispcall.com.
To ensure a smooth porting process, gather the following details:
🔴Important Notice: Do not cancel your Ooma account until the porting process is successfully completed.
Once you have the required details from Ooma, follow these steps:
Gather your porting information – Account number, BTN, security PIN, and recent bill.0
Email your request to porting@krispcall.com, ensuring all details are correct.
KrispCall will process the request and inform you once the porting is complete.
Ensure all submitted details match Ooma’s records to prevent delays.
Keep your Ooma account active throughout the process.
Notify your team and customers about the transition to avoid confusion.
Stay updated with KrispCall’s notifications and respond to any requests for additional information.
If you need help retrieving port-out details, contact Ooma’s support team:
Live Chat: Available on the Ooma website.
Email: Support@oomacare.com
Customer Support: Reach out via Ooma’s support channels.
For any issues during the porting process, reach out to KrispCall’s support team:
Live Chat: Available 24/7 on the KrispCall website.
Email: porting@krispcall.com | support@krispcall.com
Support Portal: KrispCall helpdesk
Important Requirements Before Porting
Before you begin, ensure that your Ooma number is eligible for porting.
Confirm eligibility with KrispCall’s support team to avoid any errors.
Request a port-out from Ooma to obtain the necessary details.
Your Ooma number must remain active—inactive numbers cannot be ported.
Your Ooma account should be in good standing, with no outstanding payments or disputes.
Set up your KrispCall account before initiating the port request.
Gather all required information, including your account number, billing telephone number (BTN), security PIN, and a recent bill (if required).
Documentation requirements can vary by country. Some regions may require a Letter of Authorization (LOA) or other country-specific paperwork, while others may not. To avoid delays, check the specific requirements for your country or contact Ooma’s support team for accurate guidance.
Porting typically takes a few days to two weeks business days.
Note: We provide a Number Porting Eligibility Checker tool that can test the portability of your phone number. If you encounter any problems using the tool, you can contact our support representative via Live Chat or email us at porting@krispcall.com or support@krispcall.com.
Information Required to Port Your Number from Ooma
To ensure a smooth porting process, gather the following details:
| Requirements | Details |
|---|---|
| Account Number | Your Ooma phone number, which serves as your account identifier. |
| Billing Telephone Number (BTN) | The primary number linked to your Ooma account, used for billing and verification. |
| Security PIN | Required to approve the port-out request. If you don’t have it, contact Ooma support. |
| Recent Bill | Request a copy of your latest bill to verify ownership and details. |
| Account Status | Your Ooma account must be active and in good standing with no unpaid balances. |
| Letter of Authorization (LOA) / Country-Specific Documentation(s) | Some numbers may require an LOA or other country-specific document(s) to authorize the transfer. |
🔴Important Notice: Do not cancel your Ooma account until the porting process is successfully completed.
How to Submit Your Porting Request to KrispCall?
Once you have the required details from Ooma, follow these steps:
Gather your porting information – Account number, BTN, security PIN, and recent bill.0
Email your request to porting@krispcall.com, ensuring all details are correct.
KrispCall will process the request and inform you once the porting is complete.
Best Practices for Phone Number Porting
Ensure all submitted details match Ooma’s records to prevent delays.
Keep your Ooma account active throughout the process.
Notify your team and customers about the transition to avoid confusion.
Stay updated with KrispCall’s notifications and respond to any requests for additional information.
Ooma Contact Information for Porting Support
If you need help retrieving port-out details, contact Ooma’s support team:
Live Chat: Available on the Ooma website.
Email: Support@oomacare.com
Customer Support: Reach out via Ooma’s support channels.
KrispCall Contact Information for Porting Support
For any issues during the porting process, reach out to KrispCall’s support team:
Live Chat: Available 24/7 on the KrispCall website.
Email: porting@krispcall.com | support@krispcall.com
Support Portal: KrispCall helpdesk
Updated on: 10/04/2025
Thank you!