How to port your Dialpad phone number to KrispCall

Want to switch from Dialpad to KrispCall? The good news is that you don’t have to leave your number behind. Porting your number to KrispCall is quick, simple, and hassle-free, so your virtual telephony conversations stay smooth and uninterrupted.

Here’s everything you need to know to get your number transferred smoothly.

Important requirements before porting

Ready to make the move to port your Dialpad phone number to KrispCall? Let’s make sure everything is in place before you begin:

Contact KrispCall support to confirm if your number is eligible for porting.

Submit a port-out request to Dialpad to get the important details.

Your Dialpad number must be active for the porting process to proceed.

Make sure that your Dialpad account has no unpaid dues or unresolved issues, as these could delay the porting.

Make sure your KrispCall account is fully set up and ready to accept the ported number.

Check for additional verification requirements. Some regions may require a Letter of Authorization (LOA) or other country-specific paperwork, while others may not. To avoid delays, check the specific requirements for your country or contact Dialpad’s support team for accurate guidance.

Always remember that the process can take 1-2 weeks, so don’t cancel your Dialpad account until the transfer is complete.

(Note: Just in case you’re porting multiple numbers, head to dialpad.com/portout, select multiple numbers on the portal, set a 4-digit PIN, and proceed.)

Pro Tip: Use KrispCall’s Number Porting Eligibility Checker to make sure your number is ready to be transferred. Need help? Drop us a message via Live Chat or email us at porting@krispcall.com or support@krispcall.com.

Information required to port your number from Dialpad

Gather these details before you begin the transfer to make sure everything goes smoothly:

Requirement	Details
Port-out PIN (PIN number)	Request this PIN from the Dialpad Porting Team via dialpad.com/portout.
Account Number	Dialpad doesn’t use account numbers, but its Porting Team will help guide you if needed.
Billing Address	Make sure the address matches what Dialpad has on file for your account.
Billing Statement	A recent billing statement is required for verification.
Letter of Authorization (LOA) / Country-Specific Documentation(s)	Some numbers may require an LOA or other country-specific document(s) to authorize the transfer.

🔴 Important: Please make sure not to cancel your Dialpad account until the porting process is fully complete and your new provider has successfully transferred your number(s).

How to submit your porting request to KrispCall?

Once you’ve gathered the necessary details, follow these steps to initiate the transfer:

Send your porting request and all required info to porting@krispcall.com.

Double-check all the details to prevent any delays in the process.

KrispCall will handle everything for you and keep you informed throughout the porting process.

Note: The entire process typically takes 1-2 weeks, depending on Dialpad’s processing speed.

Best practices for phone number porting

Want to make sure everything goes smoothly? Follow these best practices:

Double-check all your details to ensure accuracy and avoid any potential issues during the porting process.

Review your contract with Dialpad to ensure you're aware of any terms or conditions before starting the transfer.

Inform your team and clients in advance about the transfer to ensure everyone is on the same page.

Stay in touch with KrispCall throughout the process. If you need more information, you can contact us, as our prompt response will help you keep things proceeding smoothly.

Dialpad contact information for porting support

If you need help with porting details, here’s how to reach Dialpad support:

Dialpad Support

Live Chat: Available on Dialpad's website

Email: porting@dialpad.com

KrispCall contact information for porting support

If you need any help with porting, feel free to reach out to KrispCall support. We’re happy to guide you through every step of the porting process.

KrispCall Support

Live Chat: 24/7 assistance on the KrispCall website

Email: porting@krispcall.com | support@krispcall.com
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Updated on: 10/04/2025