How to port your CallHippo phone number to KrispCall?
Porting your CallHippo phone number to KrispCall is a simple process that ensures a smooth transition while keeping your existing number intact.
If you are seeking better scalability, advanced features and access to 100+ countries virtual phone numbers, KrispCall is an excellent choice for upgrading your telephony system.
This guide outlines the step-by-step process to port your CallHippo phone number to KrispCall. From verifying eligibility to completing the required documentation, it provides all the details you need to make the switch seamlessly.
Important requirements before porting
Make sure your CallHippo number is eligible for transfer.
Reach out to KrispCall’s support team to double-check the details and ensure you have all the necessary information to avoid delays.
Submit a port-out request to CallHippo’s porting team. They will review your request and provide you with the needed instructions.
Make sure your CallHippo number is active—if it’s inactive, it won’t be eligible for porting.
Your CallHippo account should be in good standing with no outstanding payments or issues.
You’ll also need to have a KrispCall account ready. Be sure to set up your account before starting the porting process.
Check for additional verification requirements. Some regions may require a Letter of Authorization (LOA) or other country-specific paperwork, while others may not. To avoid delays, check the specific requirements for your country or contact CallHippo’s support team for accurate guidance.
Keep in mind that the porting process can take anywhere from a few days to two weeks, depending on CallHippo’s verification time.
Please note that we provide a Number Porting Eligibility Checker tool to help you check the status of your number's portability. If you encounter any issues while using the tool, feel free to reach out to our support team via Live Chat or email us at porting@krispcall.com or support@krispcall.com.
Information required to port your number from CallHippo
To successfully port your number from CallHippo to KrispCall, you will need to provide the following details:
| Requirement | Details |
|---|---|
| Port-out PIN | CallHippo can provide this upon request. |
| Account Number | You can find this information on your CallHippo monthly statement. |
| Billing Address | It must match the one registered with CallHippo. |
| Account Status | The account must be active and free of any outstanding issues. |
| Bill Statement | To verify account details during the porting process, a recent billing statement, no older than 30 days, is required. |
| Letter of Authorization (LOA) / Country-Specific Documentation(s) | Some numbers may require an LOA or other country-specific document(s) to authorize the transfer. |
🔴Important notice: Do not close your account or cancel your old plan with CallHippo until your number has been successfully ported.
How to submit your porting request to KrispCall?
Once you've gathered all the necessary information, follow these steps to submit your porting request:
Step 1: Email the KrispCall team
Email KrispCall’s porting team at porting@krispcall.com with all the required details and use the subject line “Number Port Request.” In your email, include:
Your existing phone number(s) in E.164 format (e.g., +442012345678).
Your CallHippo account number and Primary PIN.
A signed Letter of Authorization (LOA).
A copy of your most recent CallHippo bill.
Your billing address.
The KrispCall team will review the documents and initiate the porting process.
Step 2: Wait for porting confirmation
After your request is processed, KrispCall will notify you once the porting is complete. The entire porting process usually takes between 5-10 business days, depending on the carrier and the number type.
Best practices for phone number porting
To ensure the porting process goes smoothly, here are some best practices to follow:
Ensure that your number is eligible for porting to KrispCall.
Double-check that your account details, such as the account number, PIN, and billing address, are correct before submitting your porting request. Inaccurate information can delay the process.
Keep your current phone service active until the porting process. Canceling the service can cause disruptions in service.
Make sure you have all the necessary documents for porting, including a signed Letter of Authorization (LOA) and a recent billing statement, to avoid delays.
After the porting is complete, test your number to make sure it works properly with your new provider. If any issues arise, contact support immediately.
CallHippo contact information for porting support
If you need assistance with retrieving your port-out details, you can reach out to CallHippo’s support team:
Live Chat: Available 24/7 live chat support through the website
Email: support@callhippo.com
KrispCall contact information for porting support
If you have any questions or encounter issues during the porting process, KrispCall’s customer support team is here to help. Feel free to reach out at any stage if you need assistance.
Live Chat: Available 24/7 on the KrispCall website
Email: porting@krispcall.com | support@krispcall.com
Updated on: 10/04/2025
Thank you!