How to port your Aircall phone number to KrispCall?
Switching from Aircall to KrispCall?
The good thing is you don’t have to lose your existing phone number. Instead, you can smoothly transfer it with a smooth and hassle-free process. That way, your telephony conversation remains uninterrupted within your business.
Here’s everything you need to know to successfully transfer your Aircall number to KrispCall.
Key requirements before you begin
Before you start the porting process, make sure you meet these essential conditions:
First and foremost, check if your number is eligible by reaching out to KrispCall support.
Next, submit a port-out request to Aircall to obtain the necessary details.
Keep in mind that your Aircall number must be active since inactive numbers cannot be transferred.
Additionally, ensure your Aircall account is in good standing with no outstanding payments.
Before proceeding, create a KrispCall account so you’re ready for the transfer.
Check for additional verification requirements. Some regions may require a Letter of Authorization (LOA) or other country-specific paperwork, while others may not. To avoid delays, check the specific requirements for your country or contact Aircall’s support team for accurate guidance.
Lastly, understand the porting timeline, which can take anywhere from a few days to two weeks, depending on Aircall’s response time.
Pro Tip: To make things easier, use KrispCall’s Number Porting Eligibility Checker to confirm if your number can be transferred. If you need help, reach out via Live Chat or email at porting@krispcall.com or support@krispcall.com.
Information Required to Port Your Number from AirCall
To complete the transfer successfully, be sure to gather the following details:
| Requirement | Details |
|---|---|
| Port-out PIN/RIO Code | Contact the Aircall Porting Team to request the port-out PIN/RIO code. |
| Account Number | Aircall doesn’t use account numbers, but the KrispCall Porting Team can guide you if they require one. |
| Billing Address | The billing address must match the one registered with Aircall. |
| Billing Statement | A recent billing statement is required for verification. |
| Letter of Authorization (LOA) / / Country-Specific Documentation(s) | Some numbers may require an LOA or other country-specific document(s) to authorize the transfer. |
🔴 Important Notice: Do not cancel your Aircall account until your number has been successfully ported to KrispCall.
How to submit your porting request
Once you have all the necessary details, follow these simple steps:
Email your porting request along with all required details to porting@krispcall.com with the subject “Number Port Request.”
Double-check all information to avoid processing delays.
The KrispCall porting team will handle the transfer process and keep you updated on the status.
Note: The porting process usually takes 1-2 weeks, depending on Aircall’s verification speed.
Best practices for phone number porting
Double-check all details to avoid delays or rejection.
Review any contract terms with Aircall before starting the transfer.
Inform your team and clients about the number transfer ahead of time.
Stay in contact with KrispCall support and promptly provide any additional information they request.
Aircall contact information for porting support
If you need assistance retrieving porting details, here’s how to contact support:
Aircall Support:
Live Chat: Available on Aircall’s website
Email: support@Aircall.io
KrispCall contact information for porting support
If you need help or have questions at any stage, don’t hesitate to reach out to the KrispCall support team via:
KrispCall Support:
Live Chat: 24/7 assistance on the KrispCall website
Email: porting@krispcall.com | support@krispcall.com
Updated on: 10/04/2025
Thank you!