How to Port Your 8x8 Phone Number to KrispCall?
Moving to KrispCall doesn’t mean giving up your 8x8 number. You can transfer it easily while keeping your operations running without disruption. This guide walks you through the porting process step by step to ensure a hassle-free transition.
Before initiating the porting process, confirm that your number is eligible for transfer.
Contact KrispCall’s support team to verify the necessary details and prevent any missing information.
Ensure your 8x8 number is active, as inactive numbers cannot be ported.
Your 8x8 account must be in good standing, with no unpaid dues or pending issues.
You must have an active KrispCall account before starting the process.
For U.S. numbers, a Port-out PIN is required. You can get this by contacting 8x8’s support.
Some countries require additional details for porting—Italy needs a Migration Code, while Portugal requires a CVP Code.
Check for verification requirements, as some numbers may need a Customer Service Record (CSR).
Check for additional verification requirements. Some regions may require a Letter of Authorization (LOA) or other country-specific paperwork, while others may not. To avoid delays, check the specific requirements for your country or contact 8x8’s support team for accurate guidance.
Porting times vary, typically taking a few days to two weeks, depending on 8x8’s verification speed.
Note: We offer a Number Porting Eligibility Checker tool that can test the portability of your phone number. If you encounter any problems using the tool, you can contact our support representative via Live Chat or email us at porting@krispcall.com or support@krispcall.com.
To successfully port your number from 8x8 to KrispCall, you will need the following details:
🔴Important Notice: Do not cancel your 8x8 account until the porting process is successfully completed.
Once you get port-out details, follow these steps:
Gather all required information, including your port-out PIN, account number, and billing details.
Send your porting request via email to porting@krispcall.com with all the necessary details.
Ensure all details are correct to avoid delays in processing.
KrispCall will take care of the rest and notify you as soon as the porting is completed.
Ensure all submitted details match 8x8’s records to avoid rejections.
Check if your contract with 8x8 has any obligations affecting porting.
Notify your team and clients about the upcoming number transfer.
Stay updated with KrispCall’s notifications and provide additional information if requested.
If you would like assistance with your porting request to 8x8:
Live Chat: Available on the 8x8 website.
Support Portal: 8x8 help center
For assistance with your porting request to KrispCall:
Live Chat: Available 24/7 on the KrispCall website.
Email: porting@krispcall.com | support@krispcall.com
Support Portal: KrispCall helpdesk
Important Requirements Before Porting
Before initiating the porting process, confirm that your number is eligible for transfer.
Contact KrispCall’s support team to verify the necessary details and prevent any missing information.
Ensure your 8x8 number is active, as inactive numbers cannot be ported.
Your 8x8 account must be in good standing, with no unpaid dues or pending issues.
You must have an active KrispCall account before starting the process.
For U.S. numbers, a Port-out PIN is required. You can get this by contacting 8x8’s support.
Some countries require additional details for porting—Italy needs a Migration Code, while Portugal requires a CVP Code.
Check for verification requirements, as some numbers may need a Customer Service Record (CSR).
Check for additional verification requirements. Some regions may require a Letter of Authorization (LOA) or other country-specific paperwork, while others may not. To avoid delays, check the specific requirements for your country or contact 8x8’s support team for accurate guidance.
Porting times vary, typically taking a few days to two weeks, depending on 8x8’s verification speed.
Note: We offer a Number Porting Eligibility Checker tool that can test the portability of your phone number. If you encounter any problems using the tool, you can contact our support representative via Live Chat or email us at porting@krispcall.com or support@krispcall.com.
Information Required to Port Your Number from 8x8
To successfully port your number from 8x8 to KrispCall, you will need the following details:
| Requirement | Details |
|---|---|
| Port-out PIN | Required for U.S. numbers; request from 8x8 support. |
| Account Number | Assigned by 8x8, available on your billing statement. |
| Billing Address | Must match the address registered with 8x8. |
| Account Status | The account must be active and in good standing. |
| Letter of Authorization (LOA) / Country-Specific Documentation(s) | Some numbers may require an LOA or other country-specific document(s) to authorize the transfer. |
| Recent Statement | Needed for verification purposes. |
🔴Important Notice: Do not cancel your 8x8 account until the porting process is successfully completed.
How to Submit Your Porting Request to KrispCall?
Once you get port-out details, follow these steps:
Gather all required information, including your port-out PIN, account number, and billing details.
Send your porting request via email to porting@krispcall.com with all the necessary details.
Ensure all details are correct to avoid delays in processing.
KrispCall will take care of the rest and notify you as soon as the porting is completed.
Best Practices for Phone Number Porting
Ensure all submitted details match 8x8’s records to avoid rejections.
Check if your contract with 8x8 has any obligations affecting porting.
Notify your team and clients about the upcoming number transfer.
Stay updated with KrispCall’s notifications and provide additional information if requested.
8x8 Contact Information for Porting Support
If you would like assistance with your porting request to 8x8:
Live Chat: Available on the 8x8 website.
Support Portal: 8x8 help center
KrispCall Contact Information for Porting Support
For assistance with your porting request to KrispCall:
Live Chat: Available 24/7 on the KrispCall website.
Email: porting@krispcall.com | support@krispcall.com
Support Portal: KrispCall helpdesk
Updated on: 10/04/2025
Thank you!