How to port Telus phone numbers to KrispCall?
The ability to keep using your current phone number even after switching to a different carrier is one of the key advantages of porting your number.
Similarly, when you port your Telus phone number to KrispCall, you will get more advanced call management features and more control over your calls. The best part is that the porting process is a really simple and seamless process.
In this guide, we will walk you through the process of porting your Telus phone number to KrispCall. Plus, we also point out some requirements that you need to address before starting the porting process.
There are a few requirements that you need to consider before porting your Telus phone number to KrispCall. Some of the key things to consider are explained in detail below:
The first thing that you need to ensure while porting your Telus phone number is to check whether your Telus phone number is active or not. Once you find out that your number is active, you can apply for porting.
If your number is inactive then contact your service provider and request them to activate it. Then, you can start the porting process.
Note: You mustn't cancel your Telus service plan, and the number should be active during the entire porting process.
If your device is locked to the Telus’ telephony network, you might need to have it unlocked before porting your number. Locked phones are restricted to Telus’ network and cannot be used with SIM cards from other carriers.
Therefore, make sure that your number is unlocked at any cost. If your phone is locked in the Telus network, reach out to Telus unlock mobile device support to see if it's eligible for unlocking.
The present clear bills are required for our team during the porting process. Therefore, always make sure to check if you have outstanding bills that are associated with Telus call charges, phone bills, or equipment fees.
If you haven’t cleared the dues, you can’t port your Telus phone number to KrispCall. The porting process will begin once you clear all the bills with Telus.
Our team requires some documents and information during the porting process. So, prepare all the documents that include:
Letter of Authorization (LOA)
Customer Service Record (CSR)
Phone Bill
6-digit Number Transfer Pin
When you submit these documents, make sure that each document is up-to-date and that all the details are accurate.
Here are the information and documents that you need to provide when porting your Telus phone number to KrispCall:
The initial step is to know a list of your Telus phone numbers that you need to port to KrispCall. Then, simply reach out to our customer support via email and provide that list in a proper format.
The number must contain 11 digits, and the country is mandatory written in the first. Next, the number must consist of 3 digital area codes and the remaining phone number. Here is a sample of the complete phone number of Canada: +1-XXX-XXX-XXXX.
The next thing that you need to submit is the Letter of Authorization dated not more than 30 days ago. The LOA will verify your ownership of the number and provide all the critical information porting representatives need to successfully transfer a number.
You have to issue the LOA that must contain all porting numbers, end user information (owner of number), and a signature either physical or electronic. Additionally, ensure that the information on your LOA must match the authorized username and service address provided by your current carrier.
Follow these instructions to fill out the LOA form:
➡ LOA Template for Telus Phone Number
The customer service record document provides all the details about you that your existing carrier stored. This information includes billing telephone number, authorizing name, account type, and billing address.
This is not a mandatory document, but submitting a CSR document helps you port your phone number faster.
You need to provide a scanned or electronic copy of the recent bill that was issued within the last 30 days. The bill must contain information about your address, authorized user name, and account number.
The last step is to provide an account number and PIN associated with the phone number you intend to port.
Follow these instructions to get an account phone number and PIN.
To port Telus phone numbers to KrispCall, follow these steps:
Step 1: The first thing is to ensure that your number is portable. To test it, just use our Phone Number Portability Checker tool. If any inconvenience occurs, simply reach out to our customer support reps through Live Chat or Email us at porting@krispcall.com or support@krispcall.com.
Step 2: Once you find out that your number is portable and interested in porting your number, submit your interest to our porting team via email or Live Chat.
Step 3: Our support agent will contact you as soon as possible once they receive your request and provide you with the details of the required documents.
Step 4: Prepare and submit your documents via email to porting@krispcall.com, following the guidance provided by our support agent. Ensure that your application includes all the essential documents and information.
Step 5: Once your submitted documents are verified, our support agent will send a porting request to the losing carrier (Telus). Telus will then send you a port approval SMS text, which you must approve within 90 minutes of receiving it. If you do not reply within the defined timeframe, your request will be canceled, and you will have to start over.
Step 6: Once you respond to the port approval SMS text and documents are verified, we will inform you whether your number is eligible for porting or not. If so, the porting process will be initiated.
In case you are not eligible, the necessary information will be given to help you try again.
Note: Your phone number must remain active during the whole porting process.
Step 7: You will then receive a notification when the porting process successfully completes. You can easily access the number from the KrispCall app.
Step 8: Lastly, you can cancel your Telus service plan when your phone number is ported to KrispCall.
Initially, you need to contact the Telus support team to transfer your Telus number. After your request, Telus will cancel your service and transfer your number.
Once you have done that, follow these steps:
Send a porting request to your new carrier.
Submit accurate and current papers and information in accordance with the requirements.
Wait till your porting request is accepted.
Once accepted, the new carrier will provide the porting day and time.
Follow the new provider's porting process requirements and maintain communication with their team.
You can contact the Telus customer support team for a porting authorization code (PAC), which is an alphanumeric code valid for 30 days. It allows you to transfer your phone number to a new network.
Telus takes 7–10 business days to release your phone number.
Similarly, when you port your Telus phone number to KrispCall, you will get more advanced call management features and more control over your calls. The best part is that the porting process is a really simple and seamless process.
In this guide, we will walk you through the process of porting your Telus phone number to KrispCall. Plus, we also point out some requirements that you need to address before starting the porting process.
Porting Requirements (To Be Considered Before Porting Out Your Telus Phone Number)
There are a few requirements that you need to consider before porting your Telus phone number to KrispCall. Some of the key things to consider are explained in detail below:
1. The Number Must be Active
The first thing that you need to ensure while porting your Telus phone number is to check whether your Telus phone number is active or not. Once you find out that your number is active, you can apply for porting.
If your number is inactive then contact your service provider and request them to activate it. Then, you can start the porting process.
Note: You mustn't cancel your Telus service plan, and the number should be active during the entire porting process.
2. Device Should Be Unlocked
If your device is locked to the Telus’ telephony network, you might need to have it unlocked before porting your number. Locked phones are restricted to Telus’ network and cannot be used with SIM cards from other carriers.
Therefore, make sure that your number is unlocked at any cost. If your phone is locked in the Telus network, reach out to Telus unlock mobile device support to see if it's eligible for unlocking.
3. Clear Outstanding Payments
The present clear bills are required for our team during the porting process. Therefore, always make sure to check if you have outstanding bills that are associated with Telus call charges, phone bills, or equipment fees.
If you haven’t cleared the dues, you can’t port your Telus phone number to KrispCall. The porting process will begin once you clear all the bills with Telus.
4. Submission of Necessary Documents & Information
Our team requires some documents and information during the porting process. So, prepare all the documents that include:
Letter of Authorization (LOA)
Customer Service Record (CSR)
Phone Bill
6-digit Number Transfer Pin
When you submit these documents, make sure that each document is up-to-date and that all the details are accurate.
Information and Document Requirements (To be submitted to KrispCall)
Here are the information and documents that you need to provide when porting your Telus phone number to KrispCall:
1. Phone Numbers
The initial step is to know a list of your Telus phone numbers that you need to port to KrispCall. Then, simply reach out to our customer support via email and provide that list in a proper format.
The number must contain 11 digits, and the country is mandatory written in the first. Next, the number must consist of 3 digital area codes and the remaining phone number. Here is a sample of the complete phone number of Canada: +1-XXX-XXX-XXXX.
2. Letter of Authorization (LOA)
The next thing that you need to submit is the Letter of Authorization dated not more than 30 days ago. The LOA will verify your ownership of the number and provide all the critical information porting representatives need to successfully transfer a number.
You have to issue the LOA that must contain all porting numbers, end user information (owner of number), and a signature either physical or electronic. Additionally, ensure that the information on your LOA must match the authorized username and service address provided by your current carrier.
Follow these instructions to fill out the LOA form:
| Field | Instructions to fill | Additional Comments |
|---|---|---|
| Customer Name | The Customer Name is the name of the admin or the owner, and it should appear exactly as it does on the on-file records of the current carrier or the CSR (if the service is under the name of an individual). | ⚠️Incorrect information will lead to rejection |
| Business Name | Name of the business as mentioned on on-file records of the current carrier or the CSR (If the service is in your company's name). | ⚠️Incorrect information will lead to rejection |
| Service Address | Note that your LOA must show your actual Canadian service address for the number(s) to be ported. We will send this document to your current provider to request the numbers' release; the address must match their records. | ⚠️Incorrect information will lead to rejection |
| Account Number | Please ask your losing carrier if the numbers you are porting have an Account Number associated with them and provide the same if applicable (Note: All Canadian Numbers compulsorily have an Account Number associated with them). | ⚠️Incorrect information will lead to rejection |
➡ LOA Template for Telus Phone Number
3. Customer Service Record (CSR)
The customer service record document provides all the details about you that your existing carrier stored. This information includes billing telephone number, authorizing name, account type, and billing address.
This is not a mandatory document, but submitting a CSR document helps you port your phone number faster.
4. Most Recent Phone Bill
You need to provide a scanned or electronic copy of the recent bill that was issued within the last 30 days. The bill must contain information about your address, authorized user name, and account number.
5. Account Number and PIN
The last step is to provide an account number and PIN associated with the phone number you intend to port.
Follow these instructions to get an account phone number and PIN.
| Field | Instructions to fill | Additional Comments |
|---|---|---|
| Account Number | Please ask your losing carrier if the numbers you are porting have an Account Number associated with them and provide the same if applicable. (Note: All Canadian Numbers compulsorily have an Account Number associated with them). | ⚠️Incorrect information will lead to rejection |
| PIN | Please ask your losing carrier if the numbers you are porting have a Port-Out PIN associated with them and provide the same if applicable. | ⚠️Incorrect information will lead to rejection |
How to port Telus phone numbers to KrispCall?
To port Telus phone numbers to KrispCall, follow these steps:
Step 1: The first thing is to ensure that your number is portable. To test it, just use our Phone Number Portability Checker tool. If any inconvenience occurs, simply reach out to our customer support reps through Live Chat or Email us at porting@krispcall.com or support@krispcall.com.
Step 2: Once you find out that your number is portable and interested in porting your number, submit your interest to our porting team via email or Live Chat.
Step 3: Our support agent will contact you as soon as possible once they receive your request and provide you with the details of the required documents.
Step 4: Prepare and submit your documents via email to porting@krispcall.com, following the guidance provided by our support agent. Ensure that your application includes all the essential documents and information.
Step 5: Once your submitted documents are verified, our support agent will send a porting request to the losing carrier (Telus). Telus will then send you a port approval SMS text, which you must approve within 90 minutes of receiving it. If you do not reply within the defined timeframe, your request will be canceled, and you will have to start over.
Step 6: Once you respond to the port approval SMS text and documents are verified, we will inform you whether your number is eligible for porting or not. If so, the porting process will be initiated.
In case you are not eligible, the necessary information will be given to help you try again.
Note: Your phone number must remain active during the whole porting process.
Step 7: You will then receive a notification when the porting process successfully completes. You can easily access the number from the KrispCall app.
Step 8: Lastly, you can cancel your Telus service plan when your phone number is ported to KrispCall.
FAQs
How do I transfer my Telus phone number to another carrier?
Initially, you need to contact the Telus support team to transfer your Telus number. After your request, Telus will cancel your service and transfer your number.
Once you have done that, follow these steps:
Send a porting request to your new carrier.
Submit accurate and current papers and information in accordance with the requirements.
Wait till your porting request is accepted.
Once accepted, the new carrier will provide the porting day and time.
Follow the new provider's porting process requirements and maintain communication with their team.
How can I get a Telus phone number transfer PIN?
You can contact the Telus customer support team for a porting authorization code (PAC), which is an alphanumeric code valid for 30 days. It allows you to transfer your phone number to a new network.
How long does it take for Telus to release your phone number?
Telus takes 7–10 business days to release your phone number.
Updated on: 27/03/2024
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