How to Integrate Your Zendesk Account with KrispCall?
Want to simplify your customer interactions? Integrating Zendesk with KrispCall brings together your support system and calling tools in one single platform, making it easier for your team to respond quickly and collaborate effectively.
Whether it's managing calls or automatically updating tickets, this integration streamlines everything so that your team can focus on helping your customers.
This guide walks you through the steps to connect Zendesk with KrispCall to automate your support process for faster resolutions and more efficient team collaboration.
Integrating your Zendesk account with KrispCall brings powerful benefits that can take your business performance to the next level.
Here are some of the key advantages you can enjoy right away.
Integrating Zendesk with KrispCall automates ticket creation for every call in Zendesk. Whether the call is answered or missed, it’s logged as a ticket in Zendesk, along with key details like call recordings, voicemails, and SMS exchanges.
With this automation, agents can quickly access all relevant information without toggling between platforms. It helps them stay organized, track communication history, and prioritize follow-ups, resulting in more efficient and accurate customer support.
KrispCall and Zendesk integration allows users to stay logged in to both platforms simultaneously without any log-out issues.
Users can switch from the KrispCall app to Zendesk dialer seamlessly with no interruptions. This improves efficiency, minimizes downtime, and lets agents focus on providing exceptional customer service.
The Zendesk-KrispCall integration enhances team collaboration by centralizing all customer communication in one platform. By syncing calls, tickets, and notes between the systems, agents can work together more efficiently.
When one team member handles a call, others can quickly access the ticket and related details, ensuring a coordinated response. If a follow-up is needed, the next agent can easily pick up where the last one left off by reviewing the call history and any notes. This action significantly improved team collaboration.
The integration between KrispCall and Zendesk allows you to make outbound calls directly from Zendesk. You can dial manually, paste a number, or auto-populating contact details with just a click.
Further, answering or declining inbound calls is just as easy through the dialer. If a forwarded number is set, the call automatically routes to the right destination. All the call transfers become more effortless, whether it’s an internal or external transfer, including both KrispCall and non-KrispCall numbers.
One-way contact sync enables the contact that is created in KrispCall to sync with Zendesk automatically. Toggling on the sync button allows customer records to flow and be updated without manual data entry.
Also, you gain instant access to the customer’s entire interaction history with this integration, including past calls and tickets. This helps you avoid repetitive questions and make your customer interactions efficient.
Follow these steps to integrate your Zendesk account with KrispCall:
Step 1: Log in to your KrispCall account and navigate to Settings.
Step 2: Within the settings menu, go to “ App Settings”, then to “ Integrations”.
Step 3: After clicking on integrations, a list of CRM and business tools that can be integrated with KrispCall will appear. To integrate Zendesk with KrispCall, search for Zendesk and press the connect button below Zendesk.
Step 4: After clicking the connect button, a pop-up window will appear asking for the Zendesk URL.
Step 5: To get the Zendesk URL, log in to the Zendesk account, click on the URL, and paste it into the pop-up window in KrispCall.
Note: While copying the URL “/” sign will also be copied. You’ll need to remove “/” from your Zendesk URL and click on the submit button to integrate.
Step 6: Once you provide the Zendesk Account URL, your Zendesk account will be integrated with KrispCall. Zendesk will now appear in the Active integration list.
Once Zendesk is integrated with KrispCall, users can toggle various settings on and off. The first section to explore is the general settings.
(Note: All general and workflow settings options are enabled by default after the initial integration.)
In the three-dot menu for the active Zendesk and KrispCall integration, you have two options: edit or delete. Clicking on the edit option opens the general settings window, where you can customize three different settings.
Create new contacts for calls: This button helps with one-way contact sync. If the toggle is on, the contact created in KrispCall gets synced to Zendesk. If the toggle is off, the contacts won’t be synced.
Contacts 2-way sync: This button helps in 2-way contact sync. If the toggle is on, the contacts created in Zendesk get synced to KrispCall. If the toggle is off, the contacts won’t be synced. This button also helps in the initial sync. If there are previous contacts either in KrispCall or Zendesk, toggling this button will sync the contacts to both sides.
Note: 2-way contact sync is not available.
Notes logging: This option syncs notes created, edited, or deleted during the call or conversation box to Zendesk. Turning this off will stop the notes from syncing.
The workflow settings can be found instantly after the general settings. At present, there are seven setting options available.
All the options under workflow settings are set to Ticket at first. Users can click on the setting and change it as per their requirements.
Log outgoing answered calls as Ticket/Disabled: Enabling this Ticket will sync outgoing answered calls to Zendesk. Clicking the setting as Disabled will prevent syncing.
Log outgoing unanswered calls as Ticket/Disabled: By enabling the setting as Ticket, the outgoing unanswered calls will be synced/saved to Zendesk. Setting it as Disabled: The outgoing unanswered calls will not be synced/saved to Zendesk.
Log incoming answered calls as Ticket/Disabled: By enabling the setting as Ticket, the incoming answered calls will be synced/saved to Zendesk. By setting it as Disabled, the incoming answered calls will not be synced/saved to Zendesk.
Log incoming unanswered calls as Ticket/Disabled: By enabling the setting as Ticket, the incoming unanswered calls will be synced/saved to Zendesk. By enabling the setting as Disabled, the incoming unanswered calls will not be synced/saved to Zendesk.
Log voicemail as Ticket/Disabled: By enabling the settings as Ticket, the voicemail log will be synced/saved to Zendesk. By enabling the setting as Disabled, the voicemail log will not be synced/saved to Zendesk.
Log incoming SMS as Disabled/SMS: Enabling the setting as SMS will sync/save the incoming SMS to Zendesk. However, it will not sync/save if the setting is disabled.
Log outgoing SMS as DIsabled/SMS: Enabling the setting as SMS will sync/save the outgoing SMS to Zendesk. However, it will not sync/save if the setting is disabled.
The Connected Numbers setting is located right side of the workflow settings.. At present, there are two options available under this setting.
Log phone calls for these phone numbers: By default, the list of numbers available in the channel will be selected during the integration. If a user purchases a new number after integration, they need to add it to connected numbers manually.
Log SMS for these phone numbers: The numbers available in the channel will be selected by default during integration. This ensures that SMS logs from selected numbers are synced to Zendesk.
Note: If no numbers are selected, call logs and SMS will not sync with Zendesk.
Whether it's managing calls or automatically updating tickets, this integration streamlines everything so that your team can focus on helping your customers.
This guide walks you through the steps to connect Zendesk with KrispCall to automate your support process for faster resolutions and more efficient team collaboration.
Benefits of Integrating Your Zendesk Account With KrispCall
Integrating your Zendesk account with KrispCall brings powerful benefits that can take your business performance to the next level.
Here are some of the key advantages you can enjoy right away.
1. Automated Ticketing and Call Logging
Integrating Zendesk with KrispCall automates ticket creation for every call in Zendesk. Whether the call is answered or missed, it’s logged as a ticket in Zendesk, along with key details like call recordings, voicemails, and SMS exchanges.
With this automation, agents can quickly access all relevant information without toggling between platforms. It helps them stay organized, track communication history, and prioritize follow-ups, resulting in more efficient and accurate customer support.
2. Seamless Access Across Platforms
KrispCall and Zendesk integration allows users to stay logged in to both platforms simultaneously without any log-out issues.
Users can switch from the KrispCall app to Zendesk dialer seamlessly with no interruptions. This improves efficiency, minimizes downtime, and lets agents focus on providing exceptional customer service.
3. Improved Team Collaboration
The Zendesk-KrispCall integration enhances team collaboration by centralizing all customer communication in one platform. By syncing calls, tickets, and notes between the systems, agents can work together more efficiently.
When one team member handles a call, others can quickly access the ticket and related details, ensuring a coordinated response. If a follow-up is needed, the next agent can easily pick up where the last one left off by reviewing the call history and any notes. This action significantly improved team collaboration.
4. Easy Call Management
The integration between KrispCall and Zendesk allows you to make outbound calls directly from Zendesk. You can dial manually, paste a number, or auto-populating contact details with just a click.
Further, answering or declining inbound calls is just as easy through the dialer. If a forwarded number is set, the call automatically routes to the right destination. All the call transfers become more effortless, whether it’s an internal or external transfer, including both KrispCall and non-KrispCall numbers.
5. Improved Customer Insights
One-way contact sync enables the contact that is created in KrispCall to sync with Zendesk automatically. Toggling on the sync button allows customer records to flow and be updated without manual data entry.
Also, you gain instant access to the customer’s entire interaction history with this integration, including past calls and tickets. This helps you avoid repetitive questions and make your customer interactions efficient.
How to Integrate Your Zendesk Account with KrispCall?
Follow these steps to integrate your Zendesk account with KrispCall:
Step 1: Log in to your KrispCall account and navigate to Settings.
Step 2: Within the settings menu, go to “ App Settings”, then to “ Integrations”.
Step 3: After clicking on integrations, a list of CRM and business tools that can be integrated with KrispCall will appear. To integrate Zendesk with KrispCall, search for Zendesk and press the connect button below Zendesk.
Step 4: After clicking the connect button, a pop-up window will appear asking for the Zendesk URL.
Step 5: To get the Zendesk URL, log in to the Zendesk account, click on the URL, and paste it into the pop-up window in KrispCall.
Note: While copying the URL “/” sign will also be copied. You’ll need to remove “/” from your Zendesk URL and click on the submit button to integrate.
Step 6: Once you provide the Zendesk Account URL, your Zendesk account will be integrated with KrispCall. Zendesk will now appear in the Active integration list.
Integrations Settings
Once Zendesk is integrated with KrispCall, users can toggle various settings on and off. The first section to explore is the general settings.
(Note: All general and workflow settings options are enabled by default after the initial integration.)
1. General Settings
In the three-dot menu for the active Zendesk and KrispCall integration, you have two options: edit or delete. Clicking on the edit option opens the general settings window, where you can customize three different settings.
Create new contacts for calls: This button helps with one-way contact sync. If the toggle is on, the contact created in KrispCall gets synced to Zendesk. If the toggle is off, the contacts won’t be synced.
Contacts 2-way sync: This button helps in 2-way contact sync. If the toggle is on, the contacts created in Zendesk get synced to KrispCall. If the toggle is off, the contacts won’t be synced. This button also helps in the initial sync. If there are previous contacts either in KrispCall or Zendesk, toggling this button will sync the contacts to both sides.
Note: 2-way contact sync is not available.
Notes logging: This option syncs notes created, edited, or deleted during the call or conversation box to Zendesk. Turning this off will stop the notes from syncing.
2. Workflow Settings
The workflow settings can be found instantly after the general settings. At present, there are seven setting options available.
All the options under workflow settings are set to Ticket at first. Users can click on the setting and change it as per their requirements.
Log outgoing answered calls as Ticket/Disabled: Enabling this Ticket will sync outgoing answered calls to Zendesk. Clicking the setting as Disabled will prevent syncing.
Log outgoing unanswered calls as Ticket/Disabled: By enabling the setting as Ticket, the outgoing unanswered calls will be synced/saved to Zendesk. Setting it as Disabled: The outgoing unanswered calls will not be synced/saved to Zendesk.
Log incoming answered calls as Ticket/Disabled: By enabling the setting as Ticket, the incoming answered calls will be synced/saved to Zendesk. By setting it as Disabled, the incoming answered calls will not be synced/saved to Zendesk.
Log incoming unanswered calls as Ticket/Disabled: By enabling the setting as Ticket, the incoming unanswered calls will be synced/saved to Zendesk. By enabling the setting as Disabled, the incoming unanswered calls will not be synced/saved to Zendesk.
Log voicemail as Ticket/Disabled: By enabling the settings as Ticket, the voicemail log will be synced/saved to Zendesk. By enabling the setting as Disabled, the voicemail log will not be synced/saved to Zendesk.
Log incoming SMS as Disabled/SMS: Enabling the setting as SMS will sync/save the incoming SMS to Zendesk. However, it will not sync/save if the setting is disabled.
Log outgoing SMS as DIsabled/SMS: Enabling the setting as SMS will sync/save the outgoing SMS to Zendesk. However, it will not sync/save if the setting is disabled.
3. Connected Numbers
The Connected Numbers setting is located right side of the workflow settings.. At present, there are two options available under this setting.
Log phone calls for these phone numbers: By default, the list of numbers available in the channel will be selected during the integration. If a user purchases a new number after integration, they need to add it to connected numbers manually.
Log SMS for these phone numbers: The numbers available in the channel will be selected by default during integration. This ensures that SMS logs from selected numbers are synced to Zendesk.
Note: If no numbers are selected, call logs and SMS will not sync with Zendesk.
Updated on: 12/03/2025
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