Articles on: Integration

How to Integrate Your SuperOffice Account with KrispCall?

Bring your CRM records and telephony workspace into one unified flow. Connecting KrispCall with SuperOffice places calls, messages, and customer details in the same working environment, giving your team a complete view of every interaction.


Once connected, KrispCall logs calls, voicemails, and notes directly into SuperOffice, so your team can follow each customer’s timeline without switching between apps.


This guide shows you how to set up the integration, adjust your workflow settings, and manage access across your team, helping you handle customer touchpoints confidently inside SuperOffice.


Benefits of integrating SuperOffice with KrispCall


Here are some of the key benefits of integrating SuperOffice with KrispCall:


1. Call handling directly inside SuperOffice


Integrating SuperOffice with KrispCall lets you place calls directly from SuperOffice, eliminating extra steps from your team’s routine. 


Agents can reach customers without switching apps, keeping their focus on the conversation instead of the workflow. This creates a steady, distraction-free calling experience for busy teams.


2. Automatic logging of call actions


KrispCall captures call events (answered, missed, outgoing, incoming, and voicemails) the moment they occur. These events are pushed into SuperOffice as structured activities, ensuring customer timelines stay accurate and complete.


Agents can easily revisit earlier conversations, and managers gain a clear picture of workload patterns without digging for missing data.


3. Complete history of customer interactions


Once both platforms are connected, every customer profile in SuperOffice carries the full call and message details from KrispCall. This unified record supports continuity across the customer journey. 


Whether the interaction is handled by sales, support, or success teams, everyone sees the same information and can respond with confidence.


4. Clearer follow-ups with accurate timelines


When KrispCall logs calls and voicemails into SuperOffice, your team can see exactly what happened and when. This makes it easy to decide the next step and reach customers at the right moment.


SuperOffice tasks and reminders integrate seamlessly with KrispCall’s call details, helping agents plan upcoming actions without guesswork and ensuring timely follow-ups and a consistent customer experience.


5. Better alignment across your team


Shared visibility into call activity keeps departments coordinated. Sales, service, and account managers can see who last contacted a customer and what was discussed, reducing overlap and confusion.


This alignment helps teams plan their workloads effectively and ensures customers receive a smooth, organized experience at every step.


How to integrate your SuperOffice account with KrispCall


Follow these simple steps to integrate your SuperOffice from KrispCall:


Step 1: Log in to your KrispCall account and navigate to Settings.


Step 2: Click Integrations under APP SETTINGS in the settings section.

Step 3: Search for SuperOffice among the available automation tools and CRMs, then click the Connect button below it to start the integration.

Step 4:You’ll now be taken to your SuperOffice account login page.

Step 5: Enter your registered email address and your password to log in to your SuperOffice account. This will complete the integrations, and SuperOffice will now be displayed under active integrations.

Manage member integration settings by admin/owner


  1. First, make sure that all members have integrated SuperOffice accounts.
  2. Only the admin/owner can view and make changes to any member’s account settings.
  3. Members cannot view their admin/owner integrations.
  4. Members changing their settings won’t affect the admin/owner’s settings.
  5. Admin/owner changing their settings won’t affect any member’s settings.

Integration Settings


After successfully integrating SuperOffice with KrispCall, users can adjust various settings. In the first step, users can either edit or delete the integration.


  1. To delete the active integration, click the 3 dots and select Delete.

  1. To edit the integration, click the 3 dots again and choose Edit. The edit option provides different settings that allow users to make changes according to their requirements.

General Settings


General Settings is the first settings section, containing three additional configuration options. All toggle buttons in this section are enabled by default.


  • Create new contacts for calls: When enabled, this toggle enables one-way contact sync, meaning contacts created in KrispCall will automatically sync to SuperOffice. When disabled, new contacts will not sync.
  • Contacts 2-way sync: When enabled, this toggle allows two-way synchronization, meaning contacts created in SuperOffice will sync to KrispCall, and vice versa. When disabled, contacts will not sync in either direction. This toggle also enables initial sync, meaning any existing contacts in KrispCall or SuperOffice will be synced when turned on.
  • Notes logging: When enabled, this option syncs notes to SuperOffice when they are created, edited, or deleted from the conversation box or during a call. When disabled, notes will not sync to SuperOffice.

Workflow Settings


The Workflow Settings section appears directly after the General Settings section. All options within this section are initially set to Tickets. Users can click any setting to adjust it according to their needs.


  1. Log incoming answered calls as Calls (Engagements)/Disabled: When set to Calls (Engagements), incoming answered calls will sync to the Activity logs in SuperOffice. When set to Disabled, these calls will not be synced.
  2. Log incoming unanswered calls as Calls(Engagements)/Disabled: When set to Calls (Engagements), incoming unanswered calls will sync to the Activity logs in SuperOffice. When set to Disabled, these calls will not be synced.
  3. Log outgoing answered calls as Calls (Engagements)/Disabled: When set to Calls (Engagements), outgoing answered calls will sync to Activities in SuperOffice. When set to Disabled, they will not be synced.
  4. Log outgoing unanswered calls as Calls(Engagements)/Disabled: When set to Calls (Engagements), outgoing unanswered calls will sync to Activities in SuperOffice. When set to Disabled, they will not be synced.
  5. Log voicemail as Calls (Engagements)/Disabled: When set to Calls (Engagements), voicemail logs will sync to Activities in SuperOffice. When set to Disabled, voicemail logs will not be synced.
  6. Log incoming SMS as SMS/Disabled: When set to SMS, incoming text messages will sync to Activities in SuperOffice. When set to Disabled, they will not be synced.
  7. Log outgoing SMS as Notes/Disabled: When set to SMS, outgoing text messages will sync to Activities in SuperOffice. When set to Disabled, they will not be synced.

Connected Numbers

The Connected Numbers settings appear after the Workflow Settings section. Two options are available:


  1. Log phone calls for these phone numbers: All numbers available in the channel are selected by default during integration.
  2. Log sms for these phone numbers: All numbers available in the channel are selected by default during integration. This setting ensures that SMS logs for the selected numbers are synced to SuperOffice.


If a user purchases additional numbers after integration, they must manually add those numbers to the Connected Numbers list.

Note: If no numbers are selected, call logs and SMS will not be synced to SuperOffice.



Updated on: 09/12/2025

Was this article helpful?

Share your feedback

Cancel

Thank you!