How to Integrate Your Slack Account with KrispCall?

Managing conversations across different platforms can be a challenge, especially when you want to keep everything organized. If you find yourself constantly switching between apps to connect with your team or customers, you're not alone!

Integrating your Slack account with KrispCall simplifies this process by bringing together messaging and calling into one seamless experience. This comprehensive solution allows you to streamline your workflow, enhance collaboration, and provide better service to your customers—all without the hassle of jumping from one platform to another.

In this guide, we’ll walk you through the easy steps to integrate your Slack account with KrispCall, along with the benefits you’ll gain from this integration. Let’s dive in!

How to Integrate Your Slack Account with KrispCall?

Setting up Slack with KrispCall is quick and easy. Follow these simple steps to get started:

Step 1: Log in to your KrispCall account and head to the Settings page.

Step 2: Under APP SETTINGS, click on Integrations.


Step 3: You’ll see a list of platforms you can connect with KrispCall. Type Slack in the search bar and click the Connect button under it.


Step 4: You’ll be taken to a page asking for permission to connect. Pick the Slack channel where you want to receive updates.


Step 5: After choosing the channel, click Allow to confirm. You’ll see a message saying the integration was successful.





Step 6: Slack will now show up in your Active Integrations tab. If you click Cancel during setup, you’ll go back to KrispCall without connecting Slack.

Benefits of Integrating KrispCall with Slack

Integrating KrispCall with Slack offers several valuable advantages for businesses. Here are some key benefits of this integration:

1. Get Call Updates Instantly

Missing an important call can lead to lost opportunities. With KrispCall’s integration, call notifications, voicemails, and missed call alerts appear directly in Slack. This means team members can quickly see who called and decide on the next steps without needing to log it manually.

Having instant access to call updates helps teams respond faster and stay on top of customer inquiries. Whether it’s a sales lead that needs a follow-up or a support request requiring immediate attention, the integration ensures that no call goes unnoticed.

2. Faster Response to Customers

Speed matters when it comes to customer service. With KrispCall updates appearing in Slack, teams can respond to calls and messages immediately. There’s no need to switch between apps or wait for manual updates—support teams can assist customers as soon as a call comes in.

This real-time access allows businesses to improve response times and enhance the customer experience. Quick follow-ups show customers that their concerns are a priority, helping build trust and long-term loyalty.

3. Reduce Manual Work

Keeping track of calls, voicemails, and logs can be time-consuming. The KrispCall-Slack integration automates this process by recording call details in Slack, so team members don’t have to enter information manually. This saves time and reduces errors caused by manual data entry.

With fewer repetitive tasks, teams can focus on more important activities like engaging with customers and closing deals. Automation helps businesses work more efficiently and ensures that no important call information is lost or overlooked.

4. Simple Access to Call History

Finding past call details can be a hassle if information is scattered across different platforms. With KrispCall’s integration, call history is available directly in Slack, making it easy to review previous interactions. Sales and support teams can quickly check logs, voicemails, and follow-up notes without digging through multiple tools.

Having a clear record of past conversations helps businesses provide better service. Teams can personalize their responses, track ongoing issues, and ensure that every customer interaction is well-documented and easy to access.

5. Improved Team Coordination

Good conversations within a team lead to better customer service. With real-time updates in Slack, team members can review calls, assign tasks, and respond quickly. Whether it’s a new sales lead or a customer support request, everyone knows what needs to be done.

This seamless coordination reduces misinformation and improves efficiency. Instead of relying on emails or separate tracking systems, teams can collaborate in one place and ensure that customer concerns are addressed quickly and effectively.

Updated on: 10/04/2025