How to Integrate Your Outplay Account with KrispCall?
Integrating your Outplay account with KrispCall is a smart way to improve your sales and customer engagement. By connecting Outplay's sales engagement & sales automation tool with KrispCall's phone system, you can simplify your work, make telephony conversation easier, and boost team productivity.
Now, let’s take a look at how to integrate your Outplay account with KrispCall and the benefits it brings.
Integrating Outplay with KrispCall brings several advantages to your sales strategy. Below are some key benefits that will help you enhance productivity and achieve your goals more efficiently.
When you integrate KrispCall with Outplay, your team can manage calls, texts, voicemails, recorded calls, call notes, and others from a single platform. This streamlined approach eliminates the need to switch between tools, keeping customer interactions organized and accessible.
What’s more? With all conversations in one place, your team can easily track customer history, prioritize leads, and ensure nothing falls through the cracks. This integration simplifies the sales process, boosts efficiency, and minimizes confusion.
Managing leads becomes effortless with the integration of KrispCall and Outplay. By bringing all your conversation tools into one platform, your team can stay focused on what truly matters—building connections and closing deals. This streamlined setup eliminates the chaos of switching between systems, allowing your sales team to work smarter, not harder.
In the same way, prioritizing high-value prospects becomes much easier when every interaction is well-organized and accessible. Your team can quickly follow up with leads, ensuring no opportunities are missed, and every conversation adds value to the customer relationship.
The integration of KrispCall and Outplay allows your team to make calls directly from Outplay while leveraging valuable customer data to create personalized interactions. By tailoring messages to each lead’s preferences, past conversations, and unique needs, your team can deliver communication that feels relevant and meaningful.
Furthermore, understanding customer preferences helps build trust, as leads feel heard and valued. This trust strengthens relationships, making it easier to engage with leads and guide them through the sales journey.
KrispCall’s shared phone number feature, combined with Outplay’s comprehensive sales engagement tools, enhances collaboration among your sales team. Multiple team members can handle calls using the same number, ensuring every lead is attended to promptly, even during high-demand sales cycles.
Together, this integration ensures consistency in communication, enabling your team to deliver a unified and professional experience to every prospect.
One of the biggest advantages of integrating KrispCall with Outplay is the amount of time and money you save. By using KrispCall’s cloud-based services for calling, texting, and more, you reduce the need for separate tools and subscriptions. This makes the entire process more affordable while improving team efficiency.
Also, with less time spent managing various platforms, your team can focus on high-priority sales tasks. Additionally, the money saved from consolidating services into one platform can also be reinvested into other areas of your business.
Here are the steps to easily integrate your Outplay account with KrispCall:
Step 1: Log in to your KrispCall account and navigate to the Settings.
Step 2: In the Settings section, find Integrations under the APP SETTINGS tab and click on it.
Step 3: In the Integrations section, you will see various automation tools and CRMs available for integration. To integrate Outplay with KrispCall, click the Connect button below Outplay.
Step 4: After clicking the Connect button, a pop-up window will appear, asking for your Outplay Client ID, Secret Key, and Location.
Step 5: To obtain the Client ID, Secret Key, and Location, log in to your Outplay account and go to Settings.
Step 6: Scroll down and click on Integrations and API.
Step 7: Click Create API Key, then copy the API credentials and paste them into the pop-up window in KrispCall.
Step 8: Click Submit. A message confirming the integration will appear, and Outplay will be listed under Active Integrations in KrispCall.
After successfully integrating Outplay, users can manage various settings to customize their integration. To edit the integration, click on the three dots and select Edit. In the edit options, users can modify settings to suit their specific needs.
The General Settings section provides several toggle buttons that are enabled by default. These settings allow users to control contact syncing and note logging:
Create new contacts for calls: When toggled on, new contacts created in KrispCall are automatically synced to Outplay. If toggled off, contacts are not synced.
Contacts 2-way sync: When toggled on, contacts created in Outplay are synced back to KrispCall. Toggling it off prevents this sync. This setting also allows the syncing of previously existing contacts between KrispCall and Outplay.
Notes logging: This option syncs any notes created, edited, or deleted during calls or conversations to Outplay. If toggled off, notes will not sync.
After the General Settings, you'll find the Workflow Settings. By default, all options are set to Calls (Engagements), but you can change them as needed:
Log outgoing answered calls as Calls (Engagements) / Disabled: Enabling Calls (Engagements) syncs outgoing answered calls to Outplay, while Disabled prevents this sync.
Log outgoing unanswered calls as Calls (Engagements) / Disabled: Enabling Calls (Engagements) syncs outgoing unanswered calls, while Disabled stops the sync.
Log incoming answered calls as Calls (Engagements) / Disabled: Enabling Calls (Engagements) syncs incoming answered calls, while Disabled stops the sync.
Log incoming unanswered calls as Calls (Engagements) / Disabled: Enabling Calls (Engagements) syncs incoming unanswered calls, while Disabled prevents the sync.
Log voicemail as Calls (Engagements) / Disabled: Enabling Calls (Engagements) syncs voicemail logs to Outplay, while Disabled prevents the sync.
The Connected Numbers settings appear after the Workflow settings. There’s only one option available here:
Log phone calls for these numbers: This option lets you select one or more phone numbers from the available list within your workspace. When enabled, phone calls made from the selected numbers will be logged and synced to Outplay.
Note: If no numbers are selected, call logs will not be synced to Outplay.
Now, let’s take a look at how to integrate your Outplay account with KrispCall and the benefits it brings.
Benefits of Integrating Outplay With KrispCall
Integrating Outplay with KrispCall brings several advantages to your sales strategy. Below are some key benefits that will help you enhance productivity and achieve your goals more efficiently.
1. Centralize All Your Interactions
When you integrate KrispCall with Outplay, your team can manage calls, texts, voicemails, recorded calls, call notes, and others from a single platform. This streamlined approach eliminates the need to switch between tools, keeping customer interactions organized and accessible.
What’s more? With all conversations in one place, your team can easily track customer history, prioritize leads, and ensure nothing falls through the cracks. This integration simplifies the sales process, boosts efficiency, and minimizes confusion.
2. Simplified Lead Management
Managing leads becomes effortless with the integration of KrispCall and Outplay. By bringing all your conversation tools into one platform, your team can stay focused on what truly matters—building connections and closing deals. This streamlined setup eliminates the chaos of switching between systems, allowing your sales team to work smarter, not harder.
In the same way, prioritizing high-value prospects becomes much easier when every interaction is well-organized and accessible. Your team can quickly follow up with leads, ensuring no opportunities are missed, and every conversation adds value to the customer relationship.
3. Enhanced Personalization
The integration of KrispCall and Outplay allows your team to make calls directly from Outplay while leveraging valuable customer data to create personalized interactions. By tailoring messages to each lead’s preferences, past conversations, and unique needs, your team can deliver communication that feels relevant and meaningful.
Furthermore, understanding customer preferences helps build trust, as leads feel heard and valued. This trust strengthens relationships, making it easier to engage with leads and guide them through the sales journey.
4. Collaboration Made Easy
KrispCall’s shared phone number feature, combined with Outplay’s comprehensive sales engagement tools, enhances collaboration among your sales team. Multiple team members can handle calls using the same number, ensuring every lead is attended to promptly, even during high-demand sales cycles.
Together, this integration ensures consistency in communication, enabling your team to deliver a unified and professional experience to every prospect.
5. Save Time and Cut Costs
One of the biggest advantages of integrating KrispCall with Outplay is the amount of time and money you save. By using KrispCall’s cloud-based services for calling, texting, and more, you reduce the need for separate tools and subscriptions. This makes the entire process more affordable while improving team efficiency.
Also, with less time spent managing various platforms, your team can focus on high-priority sales tasks. Additionally, the money saved from consolidating services into one platform can also be reinvested into other areas of your business.
How to Integrate Your Outplay Account With KrispCall?
Here are the steps to easily integrate your Outplay account with KrispCall:
Step 1: Log in to your KrispCall account and navigate to the Settings.
Step 2: In the Settings section, find Integrations under the APP SETTINGS tab and click on it.
Step 3: In the Integrations section, you will see various automation tools and CRMs available for integration. To integrate Outplay with KrispCall, click the Connect button below Outplay.
Step 4: After clicking the Connect button, a pop-up window will appear, asking for your Outplay Client ID, Secret Key, and Location.
Step 5: To obtain the Client ID, Secret Key, and Location, log in to your Outplay account and go to Settings.
Step 6: Scroll down and click on Integrations and API.
Step 7: Click Create API Key, then copy the API credentials and paste them into the pop-up window in KrispCall.
Step 8: Click Submit. A message confirming the integration will appear, and Outplay will be listed under Active Integrations in KrispCall.
Integration Settings
After successfully integrating Outplay, users can manage various settings to customize their integration. To edit the integration, click on the three dots and select Edit. In the edit options, users can modify settings to suit their specific needs.
1. General Settings
The General Settings section provides several toggle buttons that are enabled by default. These settings allow users to control contact syncing and note logging:
Create new contacts for calls: When toggled on, new contacts created in KrispCall are automatically synced to Outplay. If toggled off, contacts are not synced.
Contacts 2-way sync: When toggled on, contacts created in Outplay are synced back to KrispCall. Toggling it off prevents this sync. This setting also allows the syncing of previously existing contacts between KrispCall and Outplay.
Notes logging: This option syncs any notes created, edited, or deleted during calls or conversations to Outplay. If toggled off, notes will not sync.
2. Workflow Settings
After the General Settings, you'll find the Workflow Settings. By default, all options are set to Calls (Engagements), but you can change them as needed:
Log outgoing answered calls as Calls (Engagements) / Disabled: Enabling Calls (Engagements) syncs outgoing answered calls to Outplay, while Disabled prevents this sync.
Log outgoing unanswered calls as Calls (Engagements) / Disabled: Enabling Calls (Engagements) syncs outgoing unanswered calls, while Disabled stops the sync.
Log incoming answered calls as Calls (Engagements) / Disabled: Enabling Calls (Engagements) syncs incoming answered calls, while Disabled stops the sync.
Log incoming unanswered calls as Calls (Engagements) / Disabled: Enabling Calls (Engagements) syncs incoming unanswered calls, while Disabled prevents the sync.
Log voicemail as Calls (Engagements) / Disabled: Enabling Calls (Engagements) syncs voicemail logs to Outplay, while Disabled prevents the sync.
3. Connected Numbers
The Connected Numbers settings appear after the Workflow settings. There’s only one option available here:
Log phone calls for these numbers: This option lets you select one or more phone numbers from the available list within your workspace. When enabled, phone calls made from the selected numbers will be logged and synced to Outplay.
Note: If no numbers are selected, call logs will not be synced to Outplay.
Updated on: 03/01/2025
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