How to Integrate your Livespace account with KrispCall?

Integrating your Livespace account with KrispCall brings all customer interactions into a unified platform. All your calls, SMS messages, voicemails, recordings, and contact details are automatically syncs directly into Livespace. 

The integration helps the sales team manage leads more efficiently and maintain complete visibility over every customer touchpoint. This guide provides a clear, step-by-step walkthrough to set up the integration and start syncing your KrispCall activity with Livespace. 

Benefits of Integrating your Livespace account with KrispCall

Here are the major benefits of integrating your Livespace account with KrispCall:

1. Interaction activity sync

All call logs, like answered, missed, and voicemails, along with SMS messages and call recordings, sync directly into Livespace. This ensures every interaction is stored automatically, giving teams a full history without manual updates. 

2. Seamless contact sync

The integration supports one-way sync (KrispCall ➜ Livespace), two-way sync (KrispCall ⇆ Livespace), and initial bulk sync of old contacts. This helps maintain clear, unified contact data across both platforms with no duplicates. 

3. Automated workflow logging

Users can customize how each activity is logged in Livespace, such as incoming/outgoing calls, missed calls, voicemails, and SMS logs. This automation saves time and ensures consistent CRM record-keeping. 

4. Notes and tags sync for better context

Any notes or tags created, edited, or deleted in KrispCall (during calls or from the conversation box) sync directly into Livespace. This centralizes context, helping teams understand customer history instantly. 

5. Integrated dialer for faster calling 

From Livespace, users can open the KrispCall dialer directly, call or SMS immediately, and handle incoming/outgoing calls, transfers, and multi-login without conflict. This speeds up outreach and improves efficiency. 

How to Integrate Your Livespace Account with KrispCall?

Step 1: Log in to the KrispCall account and go to Settings.

Step 2: In the settings section, Integrations can be seen under Settings, and click on Integrations.

Step 3: After clicking on integrations, different automation tools and CRMs can be found, which you can integrate with KrispCall. To integrate Livespace from KrispCall, search for Livespace and click on the connect button below Livespace.

Step 4: After clicking on the connect button, a pop-up window will appear asking for the Livespace Domain, Livespace API Key, and Livespace Secret Key.

Step 5: To get the necessary details for successful integration, log in to Livespace.

Step 6:  To find your Livespace Domain, check your Livespace URL. For example, if your URL is krisp.livespace.io, then your Livespace Domain is krisp.

Step 7: To find Livespace API and Secret Key, click on “Profile”, find “Account Settings”

Step 8: Find the API in the settings and expand the Access to API that you want to connect to.

Step 9: Copy the Livespace Domain, API Key, and Secret Key and paste them into the pop-up window of KrispCall.

Step 10: Click the Connect Now button. The Integration successful message will pop up, and Livespace will be displayed under active integrations.

Manage member Integration settings by the admin/owner

1. Ensure members have integrated Livespace accounts.
2. The admin/owner can view member integrations and make changes to members' account settings.
3. Members cannot view admin/owner integrations.
4. Member's settings changes don’t affect Admin/Owner’s settings.
5. Admin/Owner setting changes don’t affect members' settings.

Integration Settings 

After the successful integration of Livespace, users can enable or disable different settings. In the first step, users can either edit or delete the integration.

1. To delete the active integration, click on the 3 dots and choose the delete option.

2. To edit the integration, click on the three dots and choose the edit option. The edit option provides different settings options where users can make changes according to their requirements.

General Settings

General settings is the first setting option where three additional settings options are available. All the toggle buttons on the general settings will be on by default.

• Create new contacts for calls: This button helps in one-way contact sync if the toggle is on, i.e., the contact created in KrispCall gets synced to Livespace. If the toggle is off, then the contacts won’t be synced.
• Contacts 2-way sync: This button helps in 2-way contact sync if the toggle is on, i.e., the contacts created in Livespace get synced to KrispCall. If the toggle is off, then the contact won’t be synced. This button also helps in initial sync, i.e., if there are previous contacts either in KrispCall or Livespace, then by toggling this button, the contacts get synced to both sides.
• Notes logging: This option helps to sync notes to Livespace, which are created/edited/deleted from the conversation box or during the call. Toggling off this button won’t sync notes to Livespace.

Workflow Settings

The workflow setting is present right after the general settings. All the options under workflow settings are set to Calls(Engagements) at first. Users can click on the settings and change them as per their requirements.

1. Log outgoing answered calls as Call (Engagements)/Disabled: By enabling the setting as Call (Engagements), the outgoing answered calls will be synced to calls of Livespace. By enabling the setting as Disabled, the outgoing answered calls will not be synced to Livespace.
2. Log outgoing unanswered calls as Call (Engagements)/Disabled: By enabling the setting as Call (Engagements), the outgoing unanswered calls will be synced to calls of Livespace. By enabling the setting as Disabled, the outgoing unanswered calls will not be synced to Livespace.
3. Log incoming answered calls as Call (Engagements)/Disabled: By enabling the setting as Call (Engagements), the incoming answered calls will be synced to calls of Livespace. By enabling the setting as Disabled, the incoming answered calls will not be synced to Livespace.
4. Log incoming unanswered calls as Call (Engagements)/Disabled: By enabling the setting as Call (Engagements), the incoming unanswered calls will be synced to calls of Livespace. By enabling the setting as Disabled, the incoming unanswered calls will not be synced to Livespace.
5. Log voicemail as Call (Engagements)/Disabled: By enabling the settings as Call (Engagements), the voicemail log will be synced to the call of Livespace. By enabling the setting as Disabled, the voicemail log will not be synced to Livespace.
6. Log and assign Unassociated number: By enabling the settings as Contacts, the Contact number will be synced to the Contact of Livespace. By enabling the setting as Deals and Contacts, the Contact will be synced to Deals as well as Contact in Livespace.
7. Log outgoing SMS as SMS/Disabled: Enabling the setting as SMS will sync the outgoing SMS to Notes of Livespace. However, it will not sync if the setting is disabled.   
8. Log outgoing SMS as SMS/Disabled: Enabling the setting as SMS will sync the outgoing SMS to Notes of Livespace. However, it will not sync if the setting is disabled.   

Connected Numbers

The connected numbers setting is present after the workflow settings. Two options are available under connected numbers settings. 

1. Log phone calls for these phone numbers: In this option, the list of numbers available in the channel will be selected by default at the time of integration. 
2. Log sms for these phone numbers: In this option, the list of numbers available in the channel will be selected by default at the time of integration. This setting is used to ensure the log of sms for the selected numbers to be synced at Livespace.

If the user purchases the number after integration, then they need to add the number manually in the connected numbers.

Note: If there are no selected numbers, then the call logs/SMS will not be synced in Livespace.

Updated on: 17/11/2025