How to Integrate Your Kommo Account with KrispCall?
Say goodbye to the hassle of managing multiple applications or missing crucial calls. Time to upgrade your business telephony system with Kommo and KrispCall integration.
This powerful integration allows you to enhance your workflow and improve your customer interactions, unlocking your path to growth.
Now, let’s explore the straightforward steps to link your Kommo and KrispCall accounts and unlock the full benefits of this integration.
Integrating Kommo with KrispCall can significantly boost your sales and customer support operations. This powerful partnership offers several benefits that can enhance productivity, enrich customer engagement, and ultimately drive your business forward. Some of them are as follows:
The integration of KrispCall and Kommo CRM takes customer engagement to new heights. Sales teams can effortlessly make and receive calls right from the Kommo dashboard, creating a more efficient workflow.
Moreover, agents can enhance their interactions by tapping into conversation histories and customer preferences, which helps build stronger relationships and boosts overall satisfaction.
The seamless integration between KrispCall and Kommo CRM streamlines the onboarding process for new team members. With immediate access to essential customer data within the Kommo platform, fresh recruits can swiftly get up to speed on client information and past interactions.
This enhanced efficiency shortens the training timeline and enables new employees to make meaningful contributions to team objectives right from the start.
The integration enhances marketing efforts by equipping sales reps with detailed customer insights prior to calls. With this valuable data, agents can customize their pitches to align with individual customer needs and preferences, leading to more compelling conversations.
This tailored approach not only improves sales outcomes but also strengthens customer relationships which ultimately leads business towards success.
KrispCall and Kommo CRM unite to create a seamless collaborative space for remote teams. This integration boosts telephony conversations and teamwork by synchronizing data in real-time across both platforms, allowing every team member to connect effortlessly, no matter where they are located.
This level of flexibility can transform the way teams work together, fostering efficient collaboration and maintaining robust team dynamics in a virtual environment.
By leveraging this integration, call management becomes more efficient. All details—such as voicemails and call notes—are automatically recorded and logged within the CRM. This automation saves valuable time for sales reps and ensures that all interactions are accurately documented for future reference.
With effective call management and thorough documentation, teams can dedicate more energy to nurturing relationships and less to administrative duties.
Step 1: Log in to the KrisCall account and go to Settings.
Step 2: In the Settings section, you will see the Integrations option under APP SETTINGS; click on Integrations.
Step 3: After clicking on integrations, different automation tools and CRMs can be found which you can integrate with KrispCall. To integrate Kommo from KrispCall, click on the Connect button below Kommo.
Step 4: After clicking on the connect button, you will be redirected to Kommo's Auth page.
Step 5: Enter the valid Kommo account information. If you don’t have a Kommo account, sign up by continuing with Google or Facebook.
Step 6: After successfully logging in, you get redirected to the KrispCall. Now, a CRM integration successful message will pop up, and Kommo will be shown in active integrations in KrispCall.
After integrating Kommo with KrispCall, users have the flexibility to toggle various settings on or off. To start, let’s explore the general settings.
General settings are the first setting option, where three additional settings options are available. All the toggle buttons on general settings will be on by default.
Create new contacts for calls: This button helps in one-way contact sync if the toggle is on, i.e., the contact created in KrispCall gets synced to Kommo. If the toggle is off, the contacts won’t be synced.
Contacts 2-way sync: This button helps in 2-way contact sync if the toggle is on, i.e., the contacts created in Kommo get synced to KrispCall. If the toggle is off, the contact won’t be synced. This button also helps in initial sync, i.e., if there are previous contacts either in KrispCall or Kommo, then by toggling this button, the contacts get synced to both sides.
Notes logging: This option helps to sync notes to Kommo that are created from the conversation box or during the call. Toggling off this button will not sync notes to Kommo.
The workflow setting is present right after the general settings. All the options under workflow settings are set to Calls(Engagements) at first. Users can click on the setting and change it as per their requirements.
Log outgoing answered calls as Calls(Engagements)/Disabled: Enabling the setting as Calls(Engagements) will sync the outgoing answered calls to Kommo. Enabling the setting as Disabled will not sync the outgoing answered calls to Kommo.
Log outgoing unanswered calls as Calls(Engagements)/Disabled: By enabling the setting as Calls(Engagements), the outgoing unanswered calls will be synced to Kommo. By enabling the setting as Disabled, the outgoing unanswered calls will not be synced to Kommo.
Log incoming answered calls as Calls(Engagements)/Disabled: Enabling the setting as Calls(Engagements) will sync the incoming responses to calls to Kommo. Disabling the setting will prevent the incoming answered calls from being synced to Kommo.
Log incoming unanswered calls as Calls(Engagements)/Disabled: Enabling the setting as Calls(Engagements) will sync the calls to Kommo, but disabling it will prevent them from being synced.
Log voicemail as Calls(Engagements)/Disabled: By enabling the settings as Calls(Engagements), the voicemail log will be synced to Kommo.By enabling the setting as Disabled, the voicemail log will not be synced to Kommo.
The connected numbers setting is present after the workflow settings. Only one option is available under connected numbers settings.
Log phone calls for these numbers: When the integration is done for the first time, the list of available numbers in the channel will be automatically selected.
If the user purchases the number after integration, they need to add it to connected numbers manually.
Note: If there are no selected numbers, then the call logs will not be synced in Kommo.
This powerful integration allows you to enhance your workflow and improve your customer interactions, unlocking your path to growth.
Now, let’s explore the straightforward steps to link your Kommo and KrispCall accounts and unlock the full benefits of this integration.
Benefits of Integrating Kommo with KrispCall
Integrating Kommo with KrispCall can significantly boost your sales and customer support operations. This powerful partnership offers several benefits that can enhance productivity, enrich customer engagement, and ultimately drive your business forward. Some of them are as follows:
1. Enhanced Customer Engagement
The integration of KrispCall and Kommo CRM takes customer engagement to new heights. Sales teams can effortlessly make and receive calls right from the Kommo dashboard, creating a more efficient workflow.
Moreover, agents can enhance their interactions by tapping into conversation histories and customer preferences, which helps build stronger relationships and boosts overall satisfaction.
2. Quick Team Onboarding
The seamless integration between KrispCall and Kommo CRM streamlines the onboarding process for new team members. With immediate access to essential customer data within the Kommo platform, fresh recruits can swiftly get up to speed on client information and past interactions.
This enhanced efficiency shortens the training timeline and enables new employees to make meaningful contributions to team objectives right from the start.
3. Enhanced Marketing Effectiveness
The integration enhances marketing efforts by equipping sales reps with detailed customer insights prior to calls. With this valuable data, agents can customize their pitches to align with individual customer needs and preferences, leading to more compelling conversations.
This tailored approach not only improves sales outcomes but also strengthens customer relationships which ultimately leads business towards success.
4. Improved Flexibility for Remote Teams
KrispCall and Kommo CRM unite to create a seamless collaborative space for remote teams. This integration boosts telephony conversations and teamwork by synchronizing data in real-time across both platforms, allowing every team member to connect effortlessly, no matter where they are located.
This level of flexibility can transform the way teams work together, fostering efficient collaboration and maintaining robust team dynamics in a virtual environment.
5. Efficient Call Management and Documentation
By leveraging this integration, call management becomes more efficient. All details—such as voicemails and call notes—are automatically recorded and logged within the CRM. This automation saves valuable time for sales reps and ensures that all interactions are accurately documented for future reference.
With effective call management and thorough documentation, teams can dedicate more energy to nurturing relationships and less to administrative duties.
How to Integrate Kommo with KrispCall?
Step 1: Log in to the KrisCall account and go to Settings.
Step 2: In the Settings section, you will see the Integrations option under APP SETTINGS; click on Integrations.
Step 3: After clicking on integrations, different automation tools and CRMs can be found which you can integrate with KrispCall. To integrate Kommo from KrispCall, click on the Connect button below Kommo.
Step 4: After clicking on the connect button, you will be redirected to Kommo's Auth page.
Step 5: Enter the valid Kommo account information. If you don’t have a Kommo account, sign up by continuing with Google or Facebook.
Step 6: After successfully logging in, you get redirected to the KrispCall. Now, a CRM integration successful message will pop up, and Kommo will be shown in active integrations in KrispCall.
Integration setting
After integrating Kommo with KrispCall, users have the flexibility to toggle various settings on or off. To start, let’s explore the general settings.
General Settings
General settings are the first setting option, where three additional settings options are available. All the toggle buttons on general settings will be on by default.
Create new contacts for calls: This button helps in one-way contact sync if the toggle is on, i.e., the contact created in KrispCall gets synced to Kommo. If the toggle is off, the contacts won’t be synced.
Contacts 2-way sync: This button helps in 2-way contact sync if the toggle is on, i.e., the contacts created in Kommo get synced to KrispCall. If the toggle is off, the contact won’t be synced. This button also helps in initial sync, i.e., if there are previous contacts either in KrispCall or Kommo, then by toggling this button, the contacts get synced to both sides.
Notes logging: This option helps to sync notes to Kommo that are created from the conversation box or during the call. Toggling off this button will not sync notes to Kommo.
Workflow Settings
The workflow setting is present right after the general settings. All the options under workflow settings are set to Calls(Engagements) at first. Users can click on the setting and change it as per their requirements.
Log outgoing answered calls as Calls(Engagements)/Disabled: Enabling the setting as Calls(Engagements) will sync the outgoing answered calls to Kommo. Enabling the setting as Disabled will not sync the outgoing answered calls to Kommo.
Log outgoing unanswered calls as Calls(Engagements)/Disabled: By enabling the setting as Calls(Engagements), the outgoing unanswered calls will be synced to Kommo. By enabling the setting as Disabled, the outgoing unanswered calls will not be synced to Kommo.
Log incoming answered calls as Calls(Engagements)/Disabled: Enabling the setting as Calls(Engagements) will sync the incoming responses to calls to Kommo. Disabling the setting will prevent the incoming answered calls from being synced to Kommo.
Log incoming unanswered calls as Calls(Engagements)/Disabled: Enabling the setting as Calls(Engagements) will sync the calls to Kommo, but disabling it will prevent them from being synced.
Log voicemail as Calls(Engagements)/Disabled: By enabling the settings as Calls(Engagements), the voicemail log will be synced to Kommo.By enabling the setting as Disabled, the voicemail log will not be synced to Kommo.
Connected Numbers
The connected numbers setting is present after the workflow settings. Only one option is available under connected numbers settings.
Log phone calls for these numbers: When the integration is done for the first time, the list of available numbers in the channel will be automatically selected.
If the user purchases the number after integration, they need to add it to connected numbers manually.
Note: If there are no selected numbers, then the call logs will not be synced in Kommo.
Updated on: 20/11/2024
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