How to Integrate Your Gorgias Account with KrispCall?
Integrating your Gorgias account with KrispCall can significantly enhance your customer service operations by streamlining communications and centralizing customer interactions. This integration allows your customer support team to manage calls and tickets seamlessly within a single platform, improving efficiency and customer satisfaction. In this article, we'll guide you through the features, benefits, and steps to integrate Gorgias with KrispCall.
Automatic call logging feature eliminates the need for agents to manually enter call details after each interaction, saving users their valuable time and effort. A complete record of every customer conversation is readily available within Gorgias, allowing agents to pick up right where the last conversation left off. This ensures continuity and context in customer interactions, leading to faster resolution times and improved customer satisfaction.
Ensuring consistent customer data across all your support channels is crucial for delivering a smooth customer experience. The Gorgias and KrispCall integration offer seamless contact syncing. This means whenever a new contact is created or existing contact details are updated in either KrispCall or Gorgias (depending on your configuration), the changes are automatically reflected in the other platform. This minimizes errors caused by manual data entry and ensures your agents always have access to the most up-to-date customer information. It eliminates the need to search for duplicate entries or reconcile inconsistencies, streamlining the overall support workflow.
With this integration, you can initiate calls directly from your Gorgias contact list without switching between applications. With a click of a button, agents can launch calls directly from the Gorgias contact record. This eliminates the need to manually search for phone numbers and copy-paste them into the dialer, significantly improving call initiation efficiency. This streamlines the support process and allows agents to spend more time resolving customer issues and less time on administrative tasks.
During customer calls, capturing key details and discussions is crucial for effective communication and future reference. The KrispCall and Gorgias integration allows agents to add notes directly within the KrispCall interface while they are on a call. These notes are then automatically synced with the corresponding customer record in Gorgias. This ensures valuable context is captured for future interactions, eliminating the need for agents to scramble to remember details after a call or rely on potentially inaccurate note-taking after the fact.
The integration between Gorgias and KrispCall offers a multitude of benefits that can significantly enhance your customer support operations and empower your team to deliver exceptional service. Here's a closer look at some of the key advantages:
Automatic call logging, click-to-dial functionality, and in-call note taking all contribute to streamlining the support workflow and minimizing manual tasks for agents. This frees up valuable time they can dedicate to resolving customer issues promptly and effectively. Reduced administrative burdens allow agents to focus on what matters most – providing personalized support and building positive customer relationships.
A seamless customer experience is paramount in today's competitive landscape. The Gorgias and KrispCall integration offers several features that contribute to achieving this goal. Streamlined call initiation through click-to-dial functionality ensures customers are connected with agents quickly. Agents have access to a complete call history and readily available customer data, allowing them to personalize interactions and address customer needs efficiently. Additionally, features like in-call note taking ensure valuable context is captured, fostering a more cohesive support experience for customers.
Maintaining consistent and accurate customer data across all your support channels is essential for delivering quality service. The contact syncing feature helps minimize data entry errors and ensures your agents always have access to the most up-to-date customer information. This reduces the risk of inconsistencies and inaccuracies that can lead to confusion and frustration for both customers and agents. By maintaining data integrity, you can make informed decisions to improve your support processes and deliver a more consistent customer experience.
Effective collaboration among support agents is crucial for resolving complex customer issues and providing a unified support experience. The Gorgias and KrispCall integration facilitates better collaboration in several ways. In-call notes captured during customer interactions are automatically synced with the corresponding Gorgias ticket. This ensures valuable context is readily available for all agents working on the same customer issue, eliminating the need for repetitive information gathering and fostering a more collaborative support environment.
Call recordings offer a wealth of valuable data that can be leveraged to improve your customer support operations. KrispCall's recording capabilities allow users to capture customer interactions and analyze them for various purposes. You can utilize call recordings for quality assurance purposes, identifying areas where agent performance can be improved through targeted training programs. Additionally, call recordings can be used to identify recurring customer issues or areas where your support processes might be lacking. By analyzing call data, you can make informed decisions to optimize your support strategy and ensure your team is equipped to deliver exceptional service consistently.
Step 1: Log in to the KrisCall account and go to Settings.
Step 2: In the settings section, Integrations can be seen under APP SETTINGS, click on Integrations.
Step 3: After clicking on integrations, different automation tools and CRMs can be found which you can integrate with KrispCall. To integrate Gorgias from KrispCall, click on the connect button below Gorgias.
Step 4: After clicking the connect button, a pop box will appear asking for Gorgias domain.
Step 5: Log in to Gorgias and copy Gorgias domain from the URL and paste it into the pop-up box of KrispCall.
Step 6: After clicking on the submit button, CRM integrated successfully message will pop up and Gorgias will be displayed in the active integrations of KrispCall.
In the general settings, you have options to create new contacts for calls, enable two-way contact sync, and sync notes. By default, these settings are enabled, but you can adjust them as needed.
Workflow settings allow you to log different types of calls and voicemails. You can choose to log outgoing and incoming calls, both answered and unanswered, as well as voicemails. These settings ensure that all call-related activities are captured in Gorgias.
This setting allows you to select specific numbers from which calls will be logged in Gorgias. You can choose one or multiple numbers from your workspace to be included in the call logs.
Yes, KrispCall allows you to integrate multiple Gorgias accounts into the same workspace. Each account will have its own settings and configurations.
Call logging automatically records details of every call made or received through KrispCall in Gorgias. This includes call duration, time, and any notes added during the call.
There is no specific limit to the number of integrations you can have in KrispCall. However, the performance may vary based on the volume of data being processed.
Yes, any call notes added in KrispCall during a call are synced to Gorgias, ensuring all customer information is updated and accessible in both platforms.
Deleting an integration will remove all associated data and settings from KrispCall. Make sure to back up any important information before proceeding with deletion.
Features Unlocked By Integrating Gorgias With KrispCall
1. Automatic Call Logging
Automatic call logging feature eliminates the need for agents to manually enter call details after each interaction, saving users their valuable time and effort. A complete record of every customer conversation is readily available within Gorgias, allowing agents to pick up right where the last conversation left off. This ensures continuity and context in customer interactions, leading to faster resolution times and improved customer satisfaction.
2. Contact Syncing
Ensuring consistent customer data across all your support channels is crucial for delivering a smooth customer experience. The Gorgias and KrispCall integration offer seamless contact syncing. This means whenever a new contact is created or existing contact details are updated in either KrispCall or Gorgias (depending on your configuration), the changes are automatically reflected in the other platform. This minimizes errors caused by manual data entry and ensures your agents always have access to the most up-to-date customer information. It eliminates the need to search for duplicate entries or reconcile inconsistencies, streamlining the overall support workflow.
3. Click-to-Dial Functionality
With this integration, you can initiate calls directly from your Gorgias contact list without switching between applications. With a click of a button, agents can launch calls directly from the Gorgias contact record. This eliminates the need to manually search for phone numbers and copy-paste them into the dialer, significantly improving call initiation efficiency. This streamlines the support process and allows agents to spend more time resolving customer issues and less time on administrative tasks.
4. In-Call Note Taking
During customer calls, capturing key details and discussions is crucial for effective communication and future reference. The KrispCall and Gorgias integration allows agents to add notes directly within the KrispCall interface while they are on a call. These notes are then automatically synced with the corresponding customer record in Gorgias. This ensures valuable context is captured for future interactions, eliminating the need for agents to scramble to remember details after a call or rely on potentially inaccurate note-taking after the fact.
Benefits Of Integrating Gorgias With KrispCall
The integration between Gorgias and KrispCall offers a multitude of benefits that can significantly enhance your customer support operations and empower your team to deliver exceptional service. Here's a closer look at some of the key advantages:
1. Improved Agent Efficiency
Automatic call logging, click-to-dial functionality, and in-call note taking all contribute to streamlining the support workflow and minimizing manual tasks for agents. This frees up valuable time they can dedicate to resolving customer issues promptly and effectively. Reduced administrative burdens allow agents to focus on what matters most – providing personalized support and building positive customer relationships.
2. Enhanced Customer Experience
A seamless customer experience is paramount in today's competitive landscape. The Gorgias and KrispCall integration offers several features that contribute to achieving this goal. Streamlined call initiation through click-to-dial functionality ensures customers are connected with agents quickly. Agents have access to a complete call history and readily available customer data, allowing them to personalize interactions and address customer needs efficiently. Additionally, features like in-call note taking ensure valuable context is captured, fostering a more cohesive support experience for customers.
3. Reduced Errors
Maintaining consistent and accurate customer data across all your support channels is essential for delivering quality service. The contact syncing feature helps minimize data entry errors and ensures your agents always have access to the most up-to-date customer information. This reduces the risk of inconsistencies and inaccuracies that can lead to confusion and frustration for both customers and agents. By maintaining data integrity, you can make informed decisions to improve your support processes and deliver a more consistent customer experience.
4. Better Collaboration
Effective collaboration among support agents is crucial for resolving complex customer issues and providing a unified support experience. The Gorgias and KrispCall integration facilitates better collaboration in several ways. In-call notes captured during customer interactions are automatically synced with the corresponding Gorgias ticket. This ensures valuable context is readily available for all agents working on the same customer issue, eliminating the need for repetitive information gathering and fostering a more collaborative support environment.
5. Data-Driven Decision Making
Call recordings offer a wealth of valuable data that can be leveraged to improve your customer support operations. KrispCall's recording capabilities allow users to capture customer interactions and analyze them for various purposes. You can utilize call recordings for quality assurance purposes, identifying areas where agent performance can be improved through targeted training programs. Additionally, call recordings can be used to identify recurring customer issues or areas where your support processes might be lacking. By analyzing call data, you can make informed decisions to optimize your support strategy and ensure your team is equipped to deliver exceptional service consistently.
How to Integrate Gorgias Account with KrispCall
Step 1: Log in to the KrisCall account and go to Settings.
Step 2: In the settings section, Integrations can be seen under APP SETTINGS, click on Integrations.
Step 3: After clicking on integrations, different automation tools and CRMs can be found which you can integrate with KrispCall. To integrate Gorgias from KrispCall, click on the connect button below Gorgias.
Step 4: After clicking the connect button, a pop box will appear asking for Gorgias domain.
Step 5: Log in to Gorgias and copy Gorgias domain from the URL and paste it into the pop-up box of KrispCall.
Step 6: After clicking on the submit button, CRM integrated successfully message will pop up and Gorgias will be displayed in the active integrations of KrispCall.
Settings
1. General Settings
In the general settings, you have options to create new contacts for calls, enable two-way contact sync, and sync notes. By default, these settings are enabled, but you can adjust them as needed.
2. Workflow Settings
Workflow settings allow you to log different types of calls and voicemails. You can choose to log outgoing and incoming calls, both answered and unanswered, as well as voicemails. These settings ensure that all call-related activities are captured in Gorgias.
3. Connected Numbers
This setting allows you to select specific numbers from which calls will be logged in Gorgias. You can choose one or multiple numbers from your workspace to be included in the call logs.
FAQs
Can I integrate multiple Gorgias accounts with KrispCall?
Yes, KrispCall allows you to integrate multiple Gorgias accounts into the same workspace. Each account will have its own settings and configurations.
How does the call logging feature work?
Call logging automatically records details of every call made or received through KrispCall in Gorgias. This includes call duration, time, and any notes added during the call.
Is there a limit to the number of integrations I can have?
There is no specific limit to the number of integrations you can have in KrispCall. However, the performance may vary based on the volume of data being processed.
Can I sync call notes from KrispCall to Gorgias?
Yes, any call notes added in KrispCall during a call are synced to Gorgias, ensuring all customer information is updated and accessible in both platforms.
What happens if I delete an integration?
Deleting an integration will remove all associated data and settings from KrispCall. Make sure to back up any important information before proceeding with deletion.
Updated on: 16/07/2024
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