How to Integrate Your Google Contacts Account With KrispCall?

Integrating Google Contacts, a cloud-based address book, with KrispCall, an AI-powered cloud-based telephony system, enables users to effortlessly sync and manage contacts, simplify call workflows, and ensure their conversation history is always up-to-date, without needing to switch between apps.

In this article, we’ll walk you through the step-by-step integration process and highlight the key benefits this integration brings to your workspace.

Benefits of Integrating Google Contacts With KrispCall

1. Easy Contact Management

When integrating KrispCall with Google Contacts, your existing KrispCall contacts are automatically added to your Google Contacts, providing a single, reliable place to manage and access important information.

This makes it easier for your team to access contacts when needed, without requiring extra steps or manual updates. It ensures that everyone is working with the same, up-to-date contact information.

2. Smarter Outreach and Caller Context

The integration enables real-time access to synced contact details during calls. Your team can view names, numbers, and previous notes when a call is received, even within the KrispCall dialer.

This added context helps personalize every customer interaction, which makes outreach more effective. You’ll avoid repeating the same questions and deepen your connection with your audience. 

3. Faster Onboarding for New Team Members

New team members instantly gain access to shared contact data through the integration of KrispCall and Google Contacts. They don’t need to import or request contacts manually, as everything is ready from day one.

Having everything ready beforehand reduces ramp-up time and allows them to focus on conversions instead of setup. It creates a smoother handoff and boosts early productivity across teams.

4. Eliminate the Hassle of Switching Between Apps

Integrating Google Contacts with KrispCall minimizes the need to switch between tools to manage and find contacts. All relevant data is available in one centralized workspace, ready when you need it.

This integration helps reduce unnecessary interruptions and simplifies daily tasks, allowing teams to stay focused on calling and follow-ups. Less time spent searching means more time spent getting work done.

How to Integrate Your Google Contacts Account With KrispCall?

Step 1: Log in to your KrispCall account and go to the Settings menu.

Step 2: Click on Integrations under App Settings

Step 3: After clicking on the integrations, you will see a list of business tools and CRM on your screen that you can integrate with. Search for Google Contacts and click the Connect→button below to integrate.

Step 4: A new pop-up window will appear, asking you to select the Google Contacts account you want to integrate.

Step 5: After clicking the Accept button, you will be redirected to the KrispCall application, and an integration success message will appear on the screen.

Manage member Integration settings by the admin/owner

1. Ensure members have integrated their Google Contacts account.
2. Admin/Owner can view member integrations.
3. Admin/Owner can adjust member account settings.
4. Member account changes don't impact the Admin/Owner's settings.
5. Admin/Owner setting changes don't affect member settings.

Integration settings

After integrating Google Contacts into KrispCall, users can enable or disable different settings.

To delete the integration from the active integration, click the delete option in the three dots and confirm the deletion.

General Settings

In the three dots of active integration, there are two options, i.e., edit and delete.

1. Create new contacts for calls: Add new contacts to the address book in Google Contacts. This option is used for one-way contact sync, i.e., contacts created in KrispCall should be synced to Google Contacts if the toggle is on.
2. Contacts sync: Sync your Google contacts between KrispCall and Google Contacts. This option is used for contact sync, where contacts created and updated in KrispCall should be synced to Google Contacts initially. 
3. Noted logging: Drop only notes in call details. This option is used to save/sync notes to Google Contacts only when the toggle is on. 

Connected Numbers

The connected numbers setting is present after the workflow settings. Two options are available under the connected numbers settings. 

1. Log phone calls for these phone numbers: In this option, the list of numbers available in the channel will be selected by default at the time of integration. 
2. Log SMS for these phone numbers: In this option, the list of numbers available in the channel will be selected by default at the time of integration.

Updated on: 28/07/2025