How to Integrate Your Deskpro Account With KrispCall

Integrating KrispCall with Deskpro brings all your calls, notes, and voicemails into one connected workspace. Each conversation automatically links to your helpdesk, helping your team stay organized and respond faster.

Once connected, Deskpro tickets include complete call details and records. Agents can access past interactions quickly, follow up without delays, and handle inquiries with full context.

This guide will walk you through the integration step by step. In just a few minutes, your helpdesk and telephony system will work together to simplify customer support.

Benefits of Integrating Deskpro With KrispCall

There are several benefits you can gain by integrating your Deskpro account with KrispCall. Here are some of the most impactful:

1. Centralized Interaction  Management

Integrating KrispCall with Deskpro brings all your call information, like caller details, timestamps, voicemails, and notes, into one unified location. Every interaction can be stored within Deskpro tickets, providing a complete and accessible record of customer conversations.

Having a centralized system means your agents no longer need to toggle between multiple platforms to find details. Quick access to all necessary information makes support more efficient and accurate, allowing your team to stay focused on delivering quality service.

2. Faster Response Times

With call records and notes readily available in Deskpro, your team can respond to customers quickly. Agents can see past interactions and caller context instantly, giving them the information they need to assist without delays.

Faster responses enhance the customer experience by reducing waiting times and preventing repeated questions. This efficiency not only improves satisfaction but also builds trust with your clients over time.

3. Accurate Record Keeping

Every call, voicemail, and note can be logged into Deskpro to create a complete interaction history. By keeping thorough and up‑to‑date records, your team avoids information gaps that could slow down follow‑ups or cause miscommunication.

Accurate records make support more reliable and consistent. Managers can easily review past interactions, ensuring high‑quality responses and maintaining accountability throughout the team.

4. Simplified Workflow

Integrating KrispCall and Deskpro reduces repetitive manual work. Notes, voicemails, and call information are all managed in one place, eliminating the need for repetitive manual entries across different tools.

A more organized workflow helps agents focus on customer conversations instead of administrative tasks. The result is improved productivity, fewer errors, and a smoother support operation overall.

5. Better Performance Tracking

Deskpro integration with KrispCall provides clear visibility into call activity. Managers can view call volumes, durations, outcomes, and patterns that show how the team is performing in real time.

Comprehensive performance tracking supports better decision‑making and coaching. With these insights, you can continually enhance your team’s effectiveness and maintain high standards of customer service.

How to Integrate Your Deskpro Account With KrispCall

Step 1: Sign in to your KrispCall account and go to the “Settings” menu.

Step 2: Click on “Integrations” under “App Settings.”

Step 3: After clicking on integrations, different automation tools and CRMs can be found, which you can integrate with KrispCall. To integrate DeskPro from KrispCall, search for DeskPro and click on the connect button below DeskPro.

Step 4: Right after clicking the “connect” button, a pop-up window will appear asking for your permission to access certain information.

Step 5: Enter your API key and your domain name to integrate Deskpro successfully with KrispCall.

Step 6: After entering the correct details, a “Integration Successful” message will pop up.

Manage member Integration settings by the admin/owner

1. Ensure members have integrated Deskpro accounts.
2. The admin/owner can view member integrations and make changes to members' account settings.
3. Members cannot view admin/owner integrations.
4. Member's settings changes don’t affect Admin/Owner’s settings.
5. Admin/Owner setting changes don’t affect members' settings.

Integration Settings

After successfully integrating Deskpro with KrispCall, users can manage various settings to customize their experience. The integration can be edited or deleted at any time, depending on your needs.

1. Users can either edit or delete the integration. To delete the active integration, click on the three-dot menu and select the Delete option.

2. To edit the integration, click on the same three‑dot menu and select Edit. The edit option opens a panel with multiple settings, where users can adjust configurations according to their requirements.

General Settings

The “general settings” section is the first setting you can configure after integrating Deskpro with KrispCall. It contains three toggle options, all enabled by default.

1. Create New Contacts for Calls: When this toggle is on, any contact created in KrispCall is automatically synced to Deskpro. Turning it off stops new KrispCall contacts from syncing.
2. Contacts 2‑Way Sync: Enabling this toggle allows full two‑way syncing. Contacts created in Deskpro will appear in KrispCall, and vice versa. This option also supports initial syncing of existing contacts from both systems. Turning it off disables this synchronization.
3. Notes Logging: When enabled, this option syncs notes created, edited, or deleted during calls or in the conversation box to Deskpro. If turned off, notes will remain in KrispCall only and will not sync to DeskPro.

Workflow Settings

The Workflow Settings section appears right after the General Settings. By default, all options are set to Tickets, but users can modify each setting according to their needs. 

1. Log Incoming Answered Calls as Tickets/Disabled: Selecting tickets will log all incoming answered calls in Deskpro as tickets. Selecting disabled will prevent incoming answered calls from being logged.
2. Log Incoming Unanswered Calls as Tickets/Disabled: Choosing tickets will create Deskpro tickets for all incoming unanswered calls. Choosing disabled will prevent these calls from syncing to Deskpro.
3. Log Outgoing Answered Calls as Tickets/Disabled: Selecting tickets will log outgoing answered calls as Deskpro tickets. Selecting disabled will prevent these calls from being recorded in Deskpro.
4. Log Outgoing Unanswered Calls as Tickets/Disabled: Choosing tickets will sync outgoing unanswered calls as tickets in Deskpro. Choosing disabled will ensure these calls are not logged.
5. Log Voicemails as Tickets/Disabled: Enabling tickets will log voicemail messages as tickets in Deskpro. Selecting disabled will exclude voicemail logs from Deskpro.
6. Log Incoming SMS as Tickets/Disabled: Choosing tickets will log all incoming SMS messages as Deskpro tickets. Selecting disabled will stop these messages from syncing.
7. Log Outgoing SMS as Tickets/Disabled: Selecting tickets will log outgoing SMS messages as Deskpro tickets. Choosing disabled will prevent them from syncing with Deskpro.

Connected Numbers

The Connected Numbers setting appears after the Workflow Settings. This section allows you to manage which phone numbers log calls and SMS messages to Deskpro.

1. Log Phone Calls for These Numbers: By default, all numbers available in the channel are selected during integration. 
2. Log SMS for These Numbers: Similarly, all available numbers in the channel are selected by default. SMS messages from these numbers will be synced to Deskpro, ensuring full visibility of communication.

If you purchase new numbers after the initial integration, you must manually add them to the connected numbers list to enable logging.

Note: If no numbers are selected in this setting, call logs and SMS messages will not sync to Deskpro.

Updated on: 06/08/2025