How to Integrate Notion Account with Your KrispCall Account?

Integrating Notion with KrispCall connects your call activity with the workspace you already use for notes, tasks, and project tracking. 

This link brings your conversations and call details into structured Notion pages or databases, giving you a single place to review and organize your information. With both platforms working together, you create a consistent flow of information that keeps your workspace organized and easier to manage. 

This guide explains how to connect Notion to KrispCall and outlines the steps and benefits of the integration.

Benefits of integrating the Notion account with KrispCall 

1. Organized Call Details in Your Notion Workspace

Send your call logs, notes, and contact details directly to your selected Notion pages or databases. This keeps everything arranged in one place without extra steps, helping you build a cleaner workspace where every piece of information has its spot.

A structured layout in Notion helps you track call history with clarity. You can filter, sort, and group data in ways that match your workflow. This steady organization supports focused work across tasks and projects.

2. Clear Context Across Tasks and Projects

Placing call information beside tasks, reminders, or project notes gives teams a full picture of what needs attention. You avoid scattered records and gain a consistent reference point during daily work, which improves how teams review ongoing priorities.

With both platforms linked, your workspace carries the full story of customer or project activity. Each task or entry connects to the right calls, helping team members understand progress without searching through multiple tools.

3. Easier Follow-Up Actions

Linking call activity to Notion databases helps you turn conversations into tasks, reminders, or checklists. You can quickly assign follow-ups and track them within your existing workflows. This reduces delays and keeps responsibilities clear.

The connected setup also improves the accuracy of your task pipeline. Since details arrive directly from KrispCall, your follow-up items stay consistent and well-documented. This supports better planning across teams.

4. Better Team Alignment Through Shared Pages

Shared Notion pages give teams a unified view of customer updates. When KrispCall entries appear in real time, everyone stays informed without relying on separate tools. This encourages steady collaboration and organized work habits.

Teammates can review call insights, add notes, or update related entries in one shared space. This approach strengthens coordination during ongoing projects and keeps team efforts steady and easy to monitor.

5. Reduced Manual Entry and Consistent Records

Integrating KrispCall with Notion reduces repetitive data entry by sending call details directly into Notion. This frees up your agents' time and lowers the chances of errors. You maintain tidy, accurate records without extra effort.

Consistent data across both platforms supports long-term tracking and better decision-making. Your workspace remains clean, informative, and ready for daily use, helping teams stay focused on tasks that matter.

How to Integrate Your Notion Account With KrispCall?

Step 1: Sign in to your KrispCall account and click on “Settings.”

Step 2: Under “App Settings,” you’ll find “Integration.” Click on it.

Step 3: A page with different automation tools and CRMs to integrate with KrispCall will open. Search for “Notion” and click on the “Connect” button to integrate it with KrispCall.

Step 4: Clicking on the connect button will trigger a pop-up window, asking for your permission to access certain information.

Step 5: Right after granting access to your Notion account, you’ll receive a successful integration message, and Notion will appear under active integrations.

Step 6: Now head to the Notion dashboard, where you’ll see a new workspace named “KrispCall” under the private workspace, under which two pages for Contacts and Logs are created.

Manage member Integration settings by the admin/owner

1. Make sure that each members have their own integrated Notion accounts.
2. The admin/owner can view any member's integration and also make changes to members’ account settings.
3. Members cannot view the admin/owner’s integrations.
4. Any setting changes done by members won’t affect the admin/owner’s settings, and admin/owner’s settings changes don’t affect members’ settings.

Integration Settings 

Once the Notion integration is successful, you can easily enable or disable settings, such as edit or delete.

1. To delete the active Notion integration, simply click on the three horizontal black dots and choose the delete option.

2. To edit, click on the same three horizontal black dots and choose the edit option. You’ll get different settings options where you can make changes according to your requirements.

General Settings

The very first setting option is General Settings, which offers three additional settings. By default, all of the toggle buttons are on.

1. Create new contacts for calls: When toggled ON, one-way contact sync is enabled, i.e., the contact created in KrispCall gets synced to Notion. When toggled OFF, the contacts won’t be synced.
2. Contacts 2-way sync: When toggled ON, 2-way contact sync is enabled, meaning contacts created in Notion are synced to KrispCall. When toggled OFF, the contacts won’t be synced.  It also helps in syncing initial contacts created in either KrispCall or Notion on both sides.
3. Notes logging: When toggled ON, all notes created/edited/deleted in the conversation box or during the call are synced to Notion. When toggled OFF, notes won’t get synced to Notion.

Workflow Settings

Workflow Settings appear right after the General Settings. All the options under it are set to Calls(Engagements) by default, and you can change them as per your requirements by clicking on the settings.

1. Log incoming answered calls as Calls(Engagements)/Disabled: Enabling the settings as Calls(Engagements), all of the incoming answered calls will be synced to Calls of Notion. Enabling the settings as Disabled, the incoming answered calls will not be synced to Notion.
2. Log incoming unanswered calls as Calls(Engagements)/Disabled: Enabling the settings as Calls(Engagements), all of the incoming unanswered calls will be synced to Calls in Notion. Enabling the settings as Disabled, the incoming unanswered calls will not be synced to Notion.
3. Log outgoing answered calls as Calls(Engagements)/Disabled: Enabling the settings as Calls(Engagements), all of the outgoing answered calls will be synced to Calls of Notion. Enabling the settings as Disabled, the outgoing answered calls will not be synced to Notion.
4. Log outgoing unanswered calls as Calls(Engagements)/Disabled: Enabling the settings as Calls(Engagements), all of the outgoing unanswered calls will be synced to Calls of Notion. Enabling the settings as Disabled, the outgoing unanswered calls will not be synced to Notion.
5. Log Voicemail as Calls(Engagements)/Disabled: Enabling the settings as Calls(Engagements), all of the voicemail logs will be synced to Notion. Enabling the settings as Disabled prevents voicemails from being synced to Notion.
6. Log incoming SMS as SMS/Disabled: By enabling the settings as SMS will sync the incoming SMS to Notion. If it is disabled, then the SMS will not be synced.
7. Log outgoing SMS as SMS/Disabled: By enabling the settings as SMS will sync the outgoing SMS to Notion. If it is disabled, then the SMS will not be synced.

Connected Numbers

The Connected Numbers settings provide two options and appear after the workflow settings.

1. Log phone calls for these phone numbers: By default, the list of available numbers in the channels will be selected at the time of integration.
2. Log sms for these phone numbers: By default, the list of available numbers in the channels will be selected at the time of integration. It also ensures the SMS logs for the selected numbers get synced with Noton.

Any number purchased after the integration needs to be added manually in the connected number sections.

Note: If no numbers are selected, the call logs/SMS will not be synced to Notion.

Updated on: 17/11/2025