Articles on: Calls and SMS

How to Verify USA and Canada Toll-free Numbers for SMS

What is USA and Canada toll-free message verification?

Businesses in the USA and Canada who intend to send important messages are required to undergo Toll-Free Message Verification (TFMV), a compulsory process that mandates registration and confirmation of their numbers with wireless carriers.

Toll-free message verification has come into existence to reduce the number of spam messages and harmful activities linked to toll-free­ messaging.

To register your toll-free number, simply visit the online form or reach out to your service provider and provide all the necessary business and toll-free number details.

Why do I need to verify my USA and Canada toll-free numbers for SMS?

Verifying toll-fre­e numbers for text messages is now compulsory as spam messages and unwanted texts are on the rise in the USA and Canada. He­nce, many telecom operators have set rules to registe­r all messaging activities conducted by legitimate businesse­s. Specifically, verified SMS(Application-to-Person) messages fall under these rules.

What if I don't verify my toll-free numbers for SMS?

Failure to verify your toll-free numbers for SMS can lead to message blocking by wireless carriers. As a result, your messages won't get to the person they're intended for.

The “pending verification” toll-free numbers have the following message limit:

Daily limit: 2,000 messages
Weekly limit: 6,000 messages
Monthly limit: 10,000 messages

What information do I need to verify the USA and Canada toll-free numbers?

You will need the following information to verify your toll-free numbers:
Contact name
Email address
Valid phone number
Website URL
Company address (country, city, state, and zip code details).
Messaging use case (purpose of the message and the opt-in process)
SMS volume estimate

How to verify my USA/ Canada toll-free numbers For SMS

Verifying your toll-free numbers with KrispCall is easy. Simply go through this online Form, fill out all the necessary information, and wait until your number is verified.

Here are the detailed steps on how to verify your toll-free numbers with KrispCall:

Step 1: Visit this online form or paste this URL on your browser.

Step 2: Fill in the Business and Contact Information. This section includes providing your business name, full name, Krispcall account email address, KrispCall workspace name, valid toll-free number, and website URL.

Step 3: Fill in the Business Location section by providing the correct information on the location of your business, including the country, city, state, and zip code.

Step 4: Select the suitable estimated monthly message volume from the list.

Step 5: Choose the use case category that matches the type of message you'll be sending.

Step 6: Describe your use case and the purpose of your messages.

Step 7: Select the opt-in type from the drop-down menu and upload a screenshot of your opt-in form.

Step 8: Write the message template you intend to send under the “**Message Content**” heading.

Step 9: Click on the “Submit” button.

Step 10: Wait for the verification process to complete.

The Opt-In requirement

Obtaining proof of consumer opt-in is a mandatory requirement set by telecom operators in the USA and Canada. This rule isn't something KrispCall’s team or other phone carriers can change.

In the event of failure to provide evidence that consumers have explicitly consented to receive messages from your business, your verification request will be denied.

Worry not! We are here to help you. Our team at KrispCall is dedicated to helping you integrate SMSopt-in requirements into your business’s current operations. One simple solution to fulfill the opt-in requirement is to include a checkbox on online or paper order forms clearly indicating that the customer agrees to receive SMS updates regarding their order status.

Updating your verification after rejection

After rejection, updating your toll-free message verification involves addressing the issues identified by the carriers and resubmitting your application. Follow these measures:

Review the Rejection Notice: Carefully read the rejection notice to understand why your toll-free message verification was rejected. This will help you pinpoint areas that require amendment.
Resolve Identified Issues: Take appropriate measures to address each concern highlighted in the rejection notice. Depending on the type of issue, you may need to revise the content in your messages and clarify your opt-in process.
Complete the Verification Application: Once you've addressed the issues, open the online form and fill it out again. Ensure that every piece of information provided is accurate and up-to-date.
Resubmit the Application: Submit the revised verification application for review. Wait until the result is out.

Note: If your application is not approved, the KrispCalls support team will quickly get in touch to offer thorough and suitable explanations for the decision.

Prohibited Message Categories for Short Code, Toll-Free, and Long Code in the US and Canada

Below are the messaging scenarios strictly forbidden on SMS and MMS platforms in the United States and Canada. These directives are applicable to Short Code, Toll-Free, and Long Code messaging within the updated A2P 10DLC system.

Frequently Asked Questions About USA /Canada Toll-Free Numbers

How much do you have to pay to verify a toll-free number?
Verifying a toll-free number is free; you don't have to pay a penny.

How much time does it usually take to verify a toll-free number?
It usually takes five weeks to verify a toll-free number. Wait until the verification process is complete before sending texts.

What's the limit on the number of toll-free use cases one can create?
There is no limit to the number of toll-free use cases you can create. But if you are using the same use case for more than one number, add a number to that use case. Create a new use case only if it differs from an existing one.

How many toll-free phone numbers can be assigned per use case?
Generally, one toll-free phone number can be assigned per use case. For more information, please contact our team.

Questions? We've got the answers. Contact our Support team for assistance anytime. We're here to help!

Updated on: 22/12/2023

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