How to Port Your Nextiva Phone Number to KrispCall?
As your business grows, your telephony needs also evolve. Porting your Nextiva number to KrispCall is a strategic move towards a more scalable and robust system.
This guide will show you how to make the switch smoothly and efficiently
But before you start porting, you have to fulfill a few requirements. Let’s go over them first.
Before starting the porting process, make sure your number is eligible for porting.
We recommend reaching out to KrispCall’s support team to confirm the required details and avoid any missing information.
Then, submit a port-out request to Nextiva’s porting team via email at porting@nextiva.com. They will review your request and provide the necessary details.
Your Nextiva number must be active. If your number is inactive, it cannot be ported.
Your Nextiva account must be in good standing. There should be no unpaid dues or pending issues.
You need a KrispCall account. The account must be set up before the porting process begins.
Check for additional verification requirements. Some regions may require a Letter of Authorization (LOA) or other country-specific paperwork, while others may not. To avoid delays, check the specific requirements for your country or contact Nextiva’s support team for accurate guidance.
Porting timelines may vary. The process can take anywhere from a few days to two weeks, depending on Nextiva’s verification speed.
Note: We offer a Number Porting Eligibility Checker tool that can test the portability of your phone number. If you encounter any problems using the tool, you can contact our support representative via Live Chat or email us at porting@krispcall.com or support@krispcall.com.
To successfully port your number from Nextiva to KrispCall, you will need the following details:
🔴Important notice: Do not close your account (cancel your old plan) with Nextiva until your number is ported successfully.
Once Nextiva provides you with the port-out details, submit your porting request to KrispCall:
Email your porting request with all the required details to porting@krispcall.com.
Ensure all information is accurate to prevent delays in processing.
KrispCall will handle the rest and notify you once the porting is completed.
The process typically takes 1-2 weeks, depending on Nextiva’s response time.
Ensure all details match Nextiva’s records to prevent delays or rejection.
Check for any contractual obligations with Nextiva that may affect porting.
Inform your team and clients about the number transfer to avoid confusion.
Keep track of updates from KrispCall and respond to any requests for additional information.
If you need help retrieving your port-out details, you can contact Nextiva’s support team:
Live Chat: Available on the Nextiva website
Email Support: support@nextiva.com
If you face any issues while porting your number to KrispCall, reach out to our support team:
Live Chat: Available 24/7 on the KrispCall website
Email: porting@krispcall.com | support@krispcall.com
This guide will show you how to make the switch smoothly and efficiently
But before you start porting, you have to fulfill a few requirements. Let’s go over them first.
Important requirements before porting
Before starting the porting process, make sure your number is eligible for porting.
We recommend reaching out to KrispCall’s support team to confirm the required details and avoid any missing information.
Then, submit a port-out request to Nextiva’s porting team via email at porting@nextiva.com. They will review your request and provide the necessary details.
Your Nextiva number must be active. If your number is inactive, it cannot be ported.
Your Nextiva account must be in good standing. There should be no unpaid dues or pending issues.
You need a KrispCall account. The account must be set up before the porting process begins.
Check for additional verification requirements. Some regions may require a Letter of Authorization (LOA) or other country-specific paperwork, while others may not. To avoid delays, check the specific requirements for your country or contact Nextiva’s support team for accurate guidance.
Porting timelines may vary. The process can take anywhere from a few days to two weeks, depending on Nextiva’s verification speed.
Note: We offer a Number Porting Eligibility Checker tool that can test the portability of your phone number. If you encounter any problems using the tool, you can contact our support representative via Live Chat or email us at porting@krispcall.com or support@krispcall.com.
Information required to port your number from Nextiva
To successfully port your number from Nextiva to KrispCall, you will need the following details:
| Requirement | Details |
|---|---|
| Port-out PIN | Nextiva provides this upon request. Contact their support if you don’t have it. |
| Account Number | Assigned by Nextiva. Find it on your billing statement or contact Nextiva support. |
| Billing Address | Must match the address registered with Nextiva. |
| Account Status | The account must be active and in good standing. |
| Statement | A recent billing statement is required for verification. |
| Letter of Authorization (LOA) / Country-Specific Documentation(s) | Some numbers may require an LOA or other country-specific document(s) to authorize the transfer. |
🔴Important notice: Do not close your account (cancel your old plan) with Nextiva until your number is ported successfully.
How to submit your porting request to KrispCall?
Once Nextiva provides you with the port-out details, submit your porting request to KrispCall:
Email your porting request with all the required details to porting@krispcall.com.
Ensure all information is accurate to prevent delays in processing.
KrispCall will handle the rest and notify you once the porting is completed.
The process typically takes 1-2 weeks, depending on Nextiva’s response time.
Best practices for phone number porting
Ensure all details match Nextiva’s records to prevent delays or rejection.
Check for any contractual obligations with Nextiva that may affect porting.
Inform your team and clients about the number transfer to avoid confusion.
Keep track of updates from KrispCall and respond to any requests for additional information.
Nextiva contact information for porting support
If you need help retrieving your port-out details, you can contact Nextiva’s support team:
Live Chat: Available on the Nextiva website
Email Support: support@nextiva.com
KrispCall contact information for porting support
If you face any issues while porting your number to KrispCall, reach out to our support team:
Live Chat: Available 24/7 on the KrispCall website
Email: porting@krispcall.com | support@krispcall.com
Updated on: 10/04/2025
Thank you!