How to Port Your Grasshopper Phone Number to KrispCall?
Switching to a new phone service provider can feel like a hassle, but porting your Grasshopper number to KrispCall is a simple and easy process.
If you’re experiencing limited features, geographical restriction, inconsistent call quality, or high costs with Grasshopper, moving to KrispCall will take you towards more reliable, feature-rich, and cost-effective business telephony —without changing your existing number.
This guide will walk you through why and how to port your number from Grasshopper to KrispCall in just a few easy steps.
Important requirements before porting
Before initiating the porting process, ensure that you meet the following requirements:
Your Grasshopper number is active. Inactive numbers cannot be ported.
Your account is in good standing. There are no unpaid bills or pending issues with Grasshopper.
Your phone number is eligible for porting to KrispCall.
You have a KrispCall account to transfer your number to.
You have gathered all the required information. Check for additional verification requirements. Some regions may require a Letter of Authorization (LOA) or other country-specific paperwork, while others may not. To avoid delays, check the specific requirements for your country or contact Grasshopper’s support team for accurate guidance.
You understand the transfer timeline. Porting your number may take 10 to 15 days, depending on verification speed and Grasshopper’s approval.
Kindly note that we offer a Number Porting Eligibility Checker tool to check the number portability status. If you face any difficulties while using the tool, don't hesitate to contact our support team via Live Chat or email us at porting@krispcall.com or support@krispcall.com.
Information required to port your number from Grasshopper
To successfully port your number from Grasshopper to KrispCall, you will need to provide the following details:
| Requirement | Details |
|---|---|
| 4-digit Primary PIN | To find the primary PIN, open the Grasshopper app, go to "Account Settings," tap "Settings" > "Account Information," and find "Primary PIN." Set your new PIN here. |
| 10-digit Account Number | Find this on your Grasshopper billing statement or under the “Settings" > "Account Info” section in Grasshopper. |
| Billing Address | Must match the one registered with Grasshopper. |
| Account Status | The account must be active and in good standing. |
| Bill Statement | A recent billing statement not older than 30 days to verify account details during the porting process. |
| Letter of Authorization (LOA) / Country-Specific Documentation(s) | Some numbers may require an LOA or other country-specific document(s) to authorize the transfer. |
🔴Important notice: Do not close your account (cancel your old plan) with Grasshopper until your number is ported successfully.
How to submit your porting request to KrispCall?
Once you have gathered all the required information, follow these steps to submit your porting request:
Step 1: Email the KrispCall team
Email KrispCall’s porting team at porting@krispcall.com with the required details and the subject “Number Port Request.” In your email, include:
Your existing phone number(s) in E.164 format (e.g., +442012345678).
Grasshopper account number and Primary PIN
Signed Letter of Authorization (LOA)
Copy of your most recent Grasshopper bill
Billing address
The KrispCall team will review the documents and begin the porting process.
Step 2: Wait for porting confirmation
Once your request has been processed, KrispCall will notify you when the porting is complete. The process usually takes 5-10 business days, depending on the carrier and type of number.
Best practices for phone number porting
To ensure the porting process goes smoothly, here are some best practices to follow:
Do not cancel your Grasshopper service before porting.
Check with KrispCall to ensure your Grasshopper number is eligible for porting before you initiate the process. This can help prevent delays.
Pay any outstanding balances on your Grasshopper account before submitting your porting request. This ensures no interruptions during the transfer.
Verify that the information you provide (e.g., account number, billing address, primary PIN) is accurate and matches Grasshopper’s record.
Don’t modify your Grasshopper account during the porting.
If your transfer PIN expires, create a new one before submitting your porting request.
Grasshopper contact information for porting support
If you need help retrieving your port-out details, you can contact Grasshopper’s support team:
Live Chat: Available on the Grasshopper website
KrispCall contact information for porting support
For any questions or issues during the porting process, KrispCall’s customer support team is available to assist you. If you need help or have questions at any stage, don’t hesitate to reach out.
Live Chat: Available 24/7 on the KrispCall website
Email: porting@krispcall.com | support@krispcall.com
Updated on: 10/04/2025
Thank you!