Articles on: Integration

How to Integrate Your Re:amaze Account with KrispCall?

Connecting Re:amaze with KrispCall enhances customer support and business communication. Agents can directly call customers from Re:amaze conversations, with incoming calls linked to existing records. All calls, voicemails, and SMS messages are automatically logged under the respective contact for complete history.


After integration, you can sync contacts, log call notes, choose call types to record, and select KrispCall numbers. This reduces manual data entry, speeds up response times, and provides support teams with essential context for faster, more personalized service.


Benefits of Integrating KrispCall with Re:amaze


Automatic Interaction Syncing
Every incoming and outgoing call, voicemail, and SMS logs directly into your Re: amaze helpdesk, keeping conversation histories unified in one place.


Instant Customer Context
Agents see customer profiles, contact info, and past interaction timelines side by side with active tickets, removing the need to search or switch between apps.


Smoother Team Handoffs
Shared access to call logs and recorded voicemails directly in ticket threads lets new agents step in and understand a case immediately, without asking repetitive questions.


Faster Ticket Resolution
Complete call histories visible on the dashboard cut lookup time, helping support agents diagnose and resolve issues faster.


Reduced Manual Entry
Eliminating manual call logging and data updates saves your support staff time, reduces the risk of human error, and keeps data accurate across both platforms.


How to Integrate Your Re:amaze Account with KrispCall 

Step 1: Log in to the KrispCall account and go to Settings.


Step 2: Under App Settings, click Integrations, then select Marketplace. 




Step 3: Browse the list of automation tools and CRMs, search for Re:amaze, and click it to open the integration page.





Step 4: Click on Add to KrispCall. A pop-up window will appear asking for an API Key, Email, and Domain.



Step 5: To get your API token, open Re:amaze, go to Settings, and click API Token. 



Step 6: Copy the API token.



Step 7: Copy your Domain from the search bar.



Step 8: Enter the details in KrispCall and click Submit.



Step 9: Click on the Submit button. A success message will appear, and Re:amaze will be listed under your active integrations.


Install the KrispCall Chrome Dialer


Step 1: Search for the KrispCall Chrome Dialer in the Chrome Web Store. 


Step 2: Click Add to Chrome. 



Step 3: Click Add Extension to finish installing.



Step 4: Once installed, sign in to the Chrome Dialer with your KrispCall account. 


Manage Member Integration Settings by Admin/Owner


  1. Members must connect their own Re:amaze accounts first.
  2. Admin/Owner can view member integrations and change their account settings.
  3. Members cannot view the admin’s or owner’s integrations.
  4. Members' settings changes don’t affect Admin/Owner’s settings.
  5. Admin/Owner setting changes don’t affect members' settings.



Integration Settings 


After successfully integrating Re:amaze, users can enable or disable different settings. In the first step, users can either edit or delete the integration.
To delete the active integration, click on the disconnect and delete option.





To edit the integration, click on Settings. Different settings options are provided where users can make changes according to their requirements.



General Settings


General settings are the first setting option and include three additional settings options. All toggles in General Settings are on by default.


  1. Create new contacts for calls: When on, contacts created in KrispCall are synced to Re:amaze (one-way sync). When off, they aren’t


  1. Contacts 2-way sync: When on, contacts created in Re:amaze are also synced to KrispCall, so both platforms stay in step. Turning this on also runs an initial sync of any existing contacts in either platform. When off, contacts aren’t synced.


  1. Notes logging: When on, notes created, edited, or deleted from the conversation box or during a call are synced to Re:amaze. When off, notes aren’t synced.



Workflow Settings

Workflow settings appear right after General settings. All options under Workflow Settings are set to Calls (Engagements) by default. Click a setting to change it.


  1. Log outgoing answered calls as Calls(Engagements)/Disabled: By enabling the setting as Calls(Engagements), the outgoing answered calls will be synced to Re:amaze. By enabling the setting as Disabled, the outgoing answered calls will not be synced to Re:amaze.


  1. Log outgoing unanswered calls as Calls(Engagements)/Disabled: By enabling the setting as Calls(Engagements), the outgoing unanswered calls will be synced to Re:amaze. By enabling the setting as Disabled, the outgoing unanswered calls will not be synced to Re:amaze.


  1. Log incoming answered calls as Calls(Engagements)/Disabled: By enabling the setting as Calls(Engagements), the incoming answered calls will be synced to Re:amaze. By enabling the setting as Disabled, the incoming answered calls will not be synced to Re:amaze.


  1. Log incoming unanswered calls as Calls(Engagements)/Disabled: By enabling the setting as Calls(Engagements), the incoming unanswered calls will be synced to Re:amaze. If you set the setting to Disabled, incoming unanswered calls will not sync to Re:amaze.


  1. Log voicemail as Calls(Engagements)/Disabled: By enabling the setting as Calls(Engagements), the voicemail log will be synced to Re:amaze. By allowing the setting to be Disabled, the voicemail log will not be synced to Re:amaze.


  1. Log incoming SMS as Disabled/Notes: Enabling the setting as Notes will sync the incoming SMS to Re:amaze. However, it will not sync if the setting is disabled.     


  1. Log outgoing SMS as DIsabled/Notes: Enabling the setting as Notes will sync the outgoing SMS to Re:amaze. However, it will not sync if the setting is disabled.     



Connected Numbers

The Connected Numbers setting appears after the workflow settings. Only one option is available under the connected numbers settings. 


  1. Log phone calls for these numbers: The list of available numbers in the channel will be automatically selected when the integration is done for the first time.


  1. Log sms for these phone numbers:  In this option, the list of numbers available in the channel will be selected by default at the time of integration. This setting is used to ensure the log of sms for the selected numbers is synced to Re:amaze.


If you purchase a number after setting up the integration, add it to Connected Numbers manually.
Note: If no numbers are selected, call logs won’t sync to Re:amaze.


Updated on: 02/11/2026

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