Identity verification ensures every KrispCall workspace belongs to a legitimate business or individual. It helps:

• Maintain compliance with our service providers and carriers.

• Prevent phone fraud.

• Keep the platform safe and secure.

To ensure account security and comply with verification requirements, KrispCall requires two types of KYC verification:

1. Basic KYC – Required to remove initial account daily limitations.
2. Selfie KYC – Required for full account verification and continued service usage.

How do I verify my identity?

To verify your identity (KYC), we have specific requirements for the submitted proof.

1. Basic KYC Verification Process: To remove account limitations and complete your Basic KYC verification, please follow the steps below:

• Step 1: Log in to your KrispCall account.

Once logged in, you will see a banner that says: “Account limitations due to incomplete KYC. Complete KYC to lift these limitations.”

• Step 2: Click on “Complete KYC.”

This will open the KYC submission section.

• Step 3: Upload your government-issued ID.

Please ensure that:

• The document is clear and fully visible
• It is not cropped or blurred
• All details such as name, photo, and document number are clearly readable

• Step 4: Submit the document.

After submission, you will see a blue banner stating: “Your selfie KYC is under review. You’ll be notified via email. Contact Support.”

• Step 5: Verification process.

Our verification team will review your documents, and you will receive an email notification within 1–2 hours.

• Step 6: After successful verification.

The KYC banner will be removed from your account.

Any daily restrictions applied due to incomplete Basic KYC will be lifted.

If you experience any issues during the process, please contact KrispCall Support for assistance.

2. Selfie Verification Process: Follow the steps below to complete your selfie verification:

• Step 1: When your account reaches 80% of the monthly limit, an orange warning banner appears at the top — "You have reached 80% of your monthly limit. Verify now with a selfie to lift these limitations." Click "Verify with selfie" in the banner.

• Step 2: Once the monthly limit is fully reached, the banner turns red and there will be certain limitation on call & SMS. Click "Verify with selfie" to proceed.

• Step 3: You will be redirected to the Veriff verification page. Prepare a valid, unexpired government-issued document and ensure you have a smartphone available.

• Step 4: Scan the QR code displayed on screen to continue the verification on your mobile device.

• Step 5: Keep the browser window open while completing verification on your mobile. The screen will show "Connected to your mobile" and display the progress: Connecting to your mobile → Verifying you.

• Step 6: Once submitted, the banner will change to a blue notification — "Your selfie verification is currently under review." You can contact support if needed.

• Step 7: After successful verification and approval, all restriction banners are removed and full access to all features is restored.

Alternatively, you can initiate a conversation in our live chat and provide the same information and screenshots. Our team will guide you through the verification process and ensure your identity is properly verified.

What are the best practices for a successful selfie KYC verification?

Basically, identity verification enables us to gain an in-depth insight into our customers’ side. We want to make sure the right individual is on the other side and not some pretend person without the consent of the actual card owner. The sole purpose of the identity verification is to make the platform safe and secure.

For a successful verification, we need you to provide following details:

• Valid, Non-Expired Documents — Ensure your document is current and within its validity period, as expired documents cannot be accepted for verification purposes.
• Physical Documents Only — Submit only original, government-issued physical documents; digital, scanned, or virtual versions of documents are not accepted.
• Original Documents, No Photocopies — Only genuine, authentic original documents are accepted; photocopies or duplicates cannot be verified and will be rejected.

What happens if I don’t verify my basic identity?

It’s not that you can’t use the service without verifying identity.You won't be able to relish the features to their full extent without verification. You will have limited functionalities in your workspace as well.

1. Outgoing SMS Limitation

You can send a maximum of 20 SMS in total. When running a business, it's important to send a lot of SMS messages. So if you want to have smooth communication with your clients and customers, the number of SMS messages you can send may not be enough.

That's because, around 23 billion SMS are sent daily, narrowing down to an average of 72 messages per consumer daily. So you'd need at least a 2000 SMS daily limit for a proper SMS marketing campaign.

2. Talktime Constraint

There will be a daily limit of 30 minutes for inbound calls and 60 minutes for outbound calls. There are times you require more time to close a deal or support your customer. In such situations, hitting these limits mid-conversation can interrupt critical business calls and seem unprofessional.

3. No concurrent calls

KrispCall provides you with a number sharing feature. It enables you to share a number among several individuals and make numerous calls using that number simultaneously (at the same time).

However, you only get to enjoy this feature with verification. You can only make a single call per workspace without identity verification. Concurrent calls (multiple calls at a time from the same number) are essential in business communication for productivity and the economy.

4. Number Purchase Limit

You will be allowed to purchase only 5 phone numbers without verification. Five phone numbers may sustain small business communication. However, other aspects will be hampered without concurrent calls and a 20 SMS limit. In cases of mid and large businesses, 5 phone numbers aren’t sufficient to sustain the communication requirements.

All these limitations apply to all subscriptions until verification. Once verified, you can enjoy the features based on your subscription plan to their full extent.

What happens if I don’t verify my selfie identity after basic KYC verification?

If you do not complete the selfie verification, your account will remain subject to the following monthly usage limits:

• 1,000 Inbound call minutes
• 2,000 Outbound call minutes
• 1,000 In/Outbound SMS segments

Once these limits are reached, features like Bulk SMS and Power Dialer will be restricted and you will be unable to send SMS or make/receive calls until the next billing cycle.

To lift these limitations and unlock full access, you must verify your identity by clicking the "Verify With Selfie" button.

Who has access to my verification data?

Your verification data is limited within the bounds of KrispCall and no further. We do not share your details with any third party. We value our customers and their privacy and protection more.

Can I get verified using a different method?

Apparently no. At this moment, this is the only verification method KrispCall offers. You need to comply and go through this to get verified.

Can I access or delete my verification data?

No. You cannot access or delete your verification data stored in KrispCall’s database.However, you can request us in email or in live chat to delete your data.

Need Assistance?

For further help, contact our support team via live chat. We’re here to guide you through the process and ensure your account is verified smoothly.

Stay Secure with KrispCall!

FAQS

Who needs to complete identity verification?

All KrispCall workspace owners need to complete verification to access full platform features. This applies to both business and individual accounts.

When should I complete the verification process?

We recommend completing verification right after creating your account to ensure uninterrupted access to all features. You can still use basic features while verification is pending.

Can I submit documents in any language?

Yes, we accept documents in all languages. However, for faster processing, we recommend documents in English or with English translations where possible.

Do you accept digital copies of documents?

Yes, we accept digital copies and screenshots as long as they're clear and show all required information. Physical copies don't need to be scanned.

What if I used multiple cards for KrispCall payments?

Verify using the most recent payment method. Include statements for all cards if you want them all approved for future use.

Can I have multiple verified workspaces?

Yes, but each workspace needs separate verification. You can use the same documents if the payment method matches.

How long is my verification valid?

Once verified, your account remains verified unless there are suspicious activities or significant changes to payment methods.

What happens to my verification status if I change my payment method?

You may need to re-verify if you change to a significantly different payment method (e.g., switching from personal to company card).

What if I have a unique situation not covered here?

Contact our support team for personalized assistance. We can provide custom solutions for unique circumstances.

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Updated on: 17/03/2026