Identity verification ensures every KrispCall workspace belongs to a legitimate business or individual. It helps:

Maintain compliance with our service providers and carriers.

Prevent phone fraud.

Keep the platform safe and secure.

How do I verify my identity?

To verify your identity (KYC), we have specific requirements that must be met for the submitted proof.

Payment Verification: A charge statement or banking screenshot showing:

Card issuer company/bank name

Last four digits of the card used for KrispCall payment

Transaction details showing payment to KrispCall

Cardholder's name

Identity Proof: A government-issued ID card of the cardholder

These details are explained in more detail later in the article.

Alternatively, you can initiate a conversation in our live chat and provide the same information and screenshots. Our team will guide you through the verification process and ensure your identity is properly verified.

What are the best practices for a successful verification?

Basically, identity verification enables us to gain an in-depth insight into our customers’ side. We want to make sure the right individual is on the other side and not some pretend person without the consent of the actual card owner. The sole purpose of the identity verification is to make the platform safe and secure.

For a successful verification, we need you to provide us with a card statement or screenshot of your online banking that clearly shows the following:

1. The card issuer company/bank

Your document (card statement or screenshot) should clearly display the details of the card issuer company or the bank.

2. Last four digits of the Card Number that you have used in KrispCall

The last four (4) digits of the card number you have used in your KrispCall subscription. A mismatch of the digits will halt your verification process. It will indicate a fraudulent act on the customer's side, prolonging the verification process.

3. Charge statement from KrispCall

You also need to provide us with the latest bank statement or charge (card) statement that clearly shows the transaction details involving payment made to KrispCall. You can send us a screenshot for your convenience.

4. Name of the cardholder

The official name of the cardholder that is registered with the card issuer company/bank and KrispCall.

Verifying these details and documentation helps us build a fraud-free environment around KrispCall. It promotes a consensual business atmosphere with only lawful intentions. Here are some examples/cases you can provide to successfully verify your identity if you don't have the exact document required.

Acceptable Document Formats

We accept several formats for payment verification:

Case 1: Bank Statements

In case you have the charge statement or screenshot of the online banking showing the card issuer company/bank, name of card holder, last four digits of card used and the transaction statement done for KrispCall as shown below, you can verify your identity in one shot.

Case 2: Email Charge Statement

If you have a charge statement in email showing the last four digits of the card, the company/bank name, and the transaction done with KrispCall, you can verify your identity with just an additional document (ID card of the card holder). That’s it.

Case 3: SMS Transaction Alert

If you have a charge statement in SMS showing the last four digits of the card, the company/bank name, and the transaction done with KrispCall, you can verify your identity with just an additional document ( ID card of the card holder). That’s it.

Case 4: Virtual/Gift Card Statement

If you have a charge statement from a virtual card showing the last four digits of the card, the company/bank name, and the transaction done with KrispCall, you can verify your identity with just an additional document (ID card of the card holder). That’s it.

What happens if I don’t verify my identity?

It’s not that you can’t use the service without verifying identity.You won't be able to relish the features to their full extent without verification. You will have limited functionalities in your workspace as well.

1. Outgoing SMS Limitation

You can send a maximum of 20 SMS in total. When running a business, it's important to send a lot of SMS messages. So if you want to have smooth communication with your clients and customers, the number of SMS messages you can send may not be enough.

That's because, around 23 billion SMS are sent daily, narrowing down to an average of 72 messages per consumer daily. So you'd need at least a 2000 SMS daily limit for a proper SMS marketing campaign.

2. Talktime Constraint

Every call (outgoing/incoming) will last for only 15 minutes. There are times you require a longer time limit to close a deal or support your customer. In such situations, interrupted business calls every quarter an hour seem unprofessional.

3. No concurrent calls

KrispCall provides you with a number sharing feature. It enables you to share a number among several individuals and make numerous calls using that number simultaneously (at the same time).

However, you only get to enjoy this feature with verification. You can only make a single call per workspace without identity verification. Concurrent calls (multiple calls at a time from the same number) are essential in business communication for productivity and the economy.

4. Number Purchase Limit

You will be allowed to purchase only 5 phone numbers without verification. Five phone numbers may sustain small business communication. However, other aspects will be hampered without concurrent calls and a 20 SMS limit. In cases of mid and large businesses, 5 phone numbers aren’t sufficient to sustain the communication requirements.

All these limitations apply to all subscriptions until verification. Once verified, you can enjoy the features based on your subscription plan to their full extent.

Who has access to my verification data?

Your verification data is limited within the bounds of KrispCall and no further. We do not share your details with any third party. We value our customers and their privacy and protection more.

Can I get verified using a different method?

Apparently no. At this moment, this is the only verification method KrispCall offers. You need to comply and go through this to get verified.

Can I access or delete my verification data?

No. You cannot access or delete your verification data stored in KrispCall’s database.However, you can request us in email or in live chat to delete your data.

Need Assistance?

For further help, contact our support team via live chat. We’re here to guide you through the process and ensure your account is verified smoothly.

Stay Secure with KrispCall!

FAQS

Who needs to complete identity verification?

All KrispCall workspace owners need to complete verification to access full platform features. This applies to both business and individual accounts.

When should I complete the verification process?

We recommend completing verification right after creating your account to ensure uninterrupted access to all features. You can still use basic features while verification is pending.

Can I submit documents in any language?

Yes, we accept documents in all languages. However, for faster processing, we recommend documents in English or with English translations where possible.

What if my bank statement doesn't show the last 4 digits of my card?

You can submit additional documentation like a card statement or screenshot of your online banking that shows both the transaction and card details. Contact support for specific guidance.

Do you accept digital copies of documents?

Yes, we accept digital copies and screenshots as long as they're clear and show all required information. Physical copies don't need to be scanned.

What if I used multiple cards for KrispCall payments?

Verify using the most recent payment method. Include statements for all cards if you want them all approved for future use.

Can I have multiple verified workspaces?

Yes, but each workspace needs separate verification. You can use the same documents if the payment method matches.

How long is my verification valid?

Once verified, your account remains verified unless there are suspicious activities or significant changes to payment methods.

What happens to my verification status if I change my payment method?

You may need to re-verify if you change to a significantly different payment method (e.g., switching from personal to company card).

What if I have a unique situation not covered here?

Contact our support team for personalized assistance. We can provide custom solutions for unique circumstances.

Updated on: 03/01/2025