How to Fix Call Fails with Error: Geo permission not enabled Issue

Running into the “Geo permission not enabled” error when trying to make a call? This typically means KrispCall has restricted outbound calls to the country or region you’re dialing.

It’s a common issue for users trying to reach international destinations that haven’t been activated in their account settings.

Symptoms

When attempting to make an outbound call, the call fails to connect, and you receive an error message stating “Geo permission not enabled.” In some cases, the call may not appear in your KrispCall call history, and no Call ID is generated.

Cause

This issue usually occurs because the destination country or region is not included in your account’s geo-permission settings. For security and compliance reasons, KrispCall restricts access to certain countries and areas unless explicitly enabled.

Solution

If you encounter this error and need to place a call to a specific country or region, please contact the KrispCall Support Team. Provide the full details, including the number dialed and any relevant call information. Our support team will review your request and update your geo-permission settings accordingly, if appropriate.

Updated on: 28/07/2025