> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.krispcall.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# KrispCall iOS App – User Guidance Manual

Welcome to **KrispCall for iOS** 👋

This manual is designed to help you get started quickly and make full use of all the features available in the KrispCall iOS app. KrispCall enables seamless calling, messaging, and team collaboration from a single platform.

## **1. Getting Started**

### **How to Download & Use KrispCall iOS App?**

1. Download **KrispCall** from the [**__Apple App Store__**](https://apps.apple.com/us/app/krispcall-second-phone-number/id1597876448).


![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/download-krispcall-from-the-ap_oq5e4q.png)

2. Open the app after installation.
3. Allow the required permissions when prompted:
* **Contacts** – to sync and manage contacts
* **Microphone** – to make and receive calls
* **Notifications** – to receive call and message alerts

### **Login**

* Log in using your **registered email address and password**.
* Verify your account by entering the **OTP** sent to your email.
* Complete the onboarding steps to access all features of the app.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/log-in-using-your-registered-e_uxfywb.png)

## **2. Home / Inbox**

### **Inbox Overview**

The Inbox is the central hub for all conversations and calls. Conversations are categorized as:

* **Open**
* **Pending**
* **Closed**

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/inbox-overview_jmlzfm.png)

### **Swipe Actions**

**Swipe Left** on a conversation:
* Pin
* Call

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/swipe-left-on-a-conversation-f_1iwmmh.png)

**Swipe Right** on a conversations:
* Close
* Mute notifications

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/swipe-right-for-close-or-mute_8r435c.png)

### **Notifications**

* Notifications appear even when you are viewing another conversation.
* Tap a notification to open the related chat or call directly.

## **3. Phone Numbers Management**

### **View & Switch Numbers**

* Tap the **Number Selector** on the top bar to view all assigned numbers.
* Select a number to view messages and call logs specific to that number.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/view-switch-numbers_vbjcbm.png)

### Copy Number

* Copy a phone number instantly to share it externally.

### **Number Sharing (Team Collaboration)**

Number Sharing allows multiple team members to use the same phone number for calls and messages.

**Benefits**

* Enables multiple agents to handle conversations
* Improves coverage and team efficiency

**Steps to Share a Number**

1. Go to **Numbers**.
2. Tap the **Settings (⚙️)** icon next to the number.
3. Open **Shared With**.
4. Tap **Add**.
5. Select the team member.
6. Tap **Save**.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/steps-to-share-a-number-part-1_1qme48h.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/steps-to-share-a-number-part-2_1dmgbhs.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/steps-to-share-a-number-part-3_58t4br.png)

**Steps to Remove Shared Access**
1. Swipe left on the team member’s name.
2. A **Delete** icon will appear.
3. Tap **Delete** to remove shared access.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/steps-to-remove-shared-access_1k9jk8h.png)

## **4. Calling Features**

### **Make a Call**

* Use the **Dialer** or select a contact to start a call.

### **Receive a Call**

* Incoming calls appear as in-app alerts or system notifications.
* Choose to **Answer** or **Decline** the call.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/answer-or-decline-the-call_ghlto5.png)

### **Active Call Controls**

* Mute / Unmute microphone
* Speaker on / off
* Hold / Resume call
* End call

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/active-call-controls_15s8424.png)

### **Call Recording**

* Record active calls for quality review or future reference (subject to compliance).

### **Quick SMS During Call**

* Send an SMS to the caller while the call is ongoing.

### **Call Transfer**

**Internal Transfer**

* Transfer an active call to another team member within the same workspace.

**External Transfer**

* Transfer calls to an external phone number when required.


![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/call-transfer-part-1_1aqg2q8.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/call-transfer-part-2_o32n1a.png)

## **5. Messaging**

### **Send & Receive Messages**

* Open a conversation and type your message to send.
* Messages are delivered and received in real time.

### **Message Actions**

Long-press on a message to:
* Reply
* Copy
* Delete
* Pin

## **6. Conversation Management**

### **Pin Conversations**

* Swipe left on a conversation to pin it at the top of the Inbox.

### **Contact Information**

* View customer details including:
    * Contact information
    * Call history
    * Assigned phone number
* Pin important contact details for quick reference.

### **Close Conversations**

* Swipe right to move a conversation to the **Closed** tab.

### **Internal Reply (Team Collaboration)**

Internal Reply allows team members to communicate privately within a conversation.

**Key Points**

* Internal replies are visible only to team members.
* Customers cannot see internal replies.
* Ideal for internal discussions, guidance, and collaboration.

**Steps to Use Internal Reply**

1. Open the **Inbox**.
2. Select the required conversation.
3. Press and hold on the message you want to add an internal note to.
4. Tap **Reply Internally**.
5. Type your internal message.
6. The internal reply will appear just below the selected message.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/steps-to-use-internal-reply_jn1ju5.png)

### **Search in Conversation**

* Tap **Search** and enter keywords to highlight relevant messages.

## **7. AI Agent**

### **AI Assistance**

* Get smart reply suggestions based on conversation context.
* Automatically summarize long conversations.
* Helps agents understand customer intent faster.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/ai-agent-ai-assistance_191p8nl.png)

## **8. Contacts**

### **Access Contacts**

* Sync your phone contacts with KrispCall.

### **Import Contacts**

* Import multiple contacts directly into the app for calling or messaging.


![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/import-or-add-new-contacts_1lbhh6g.png)

### **Contact Tags**

Contact Tags help categorize contacts for easier identification and follow-ups.

**Steps to Add Contact Tags**
1. Go to **Contacts**.
2. Select a contact.
3. Tap **Tags**.
4. Add or select the relevant tag.
5. Tap **Save**.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/steps-to-add-contact-tags-part_1vyafc0.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/steps-to-add-contact-tags-part_wzof24.png)

### **Contact Actions**

* Call contacts
* Send messages
* Block or unblock contacts

## **9. Call Logs & Voicemail**

### **Call Logs**

* View:
    * Incoming calls
    * Outgoing calls
    * Missed calls
* Call back directly from call history.

### **Voicemail**

* Listen to voicemail messages.
* Manage or delete voicemails as needed.

## **10. Blocking & Security**

### **Block & Unblock Contacts**

* Block contacts to stop receiving calls and messages.
* Unblock contacts to resume communication at any time.

## **11. KYC & Account Status**

* Complete **Basic KYC** to unlock full features.
* View KYC status banners:
    * Incomplete
    * Rejected
* Follow on-screen instructions to resubmit documents if required.

## **12. Inbox & Workspace Management**

### **Workspace Switch**

* Switch between multiple workspaces from the Inbox.
* Each workspace maintains separate:
    * Phone numbers
    * Conversations
    * Members

## **13. Team & Member Management**

Admins can manage team access and roles directly from the app.

### **Member Roles**

* Assign roles such as **Admin** or **Member**.

### **Manage Team Members**

**Steps to Manage Team Members**

1. Go to **Numbers**.
2. Tap **Settings**.
3. Select **Members**.
4. Tap the **three dots (⋮)** next to a member’s name.
5. Choose **Change Role** or **Deactivate Member**.
* Deactivated members lose access to calls, messages, and workspace data.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/manage-team-members_nwaml2.png)

## **14. Password & Security**

### **Change Password**

* Change your account password from **Settings** to keep your account secure.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/password-security-part-1_1rle8db.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/password-security-part-2_1e6dlxh.png)

## **15. Sound & Notification Settings**

* Customize notification sounds for:
    * Calls
    * Messages
    * Voicemails
* Enable or disable notifications based on your preference.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/settings_cnptoa.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/sound-notification-settings_1rthum2.png)

## **16. Help & Support**

* Access **Help & Support** from the Settings menu.
* Contact support for technical or account-related assistance.
* View FAQs and troubleshooting guides.
* Log out of the app securely when required.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/help-support_17fb9et.png)

*This guide is intended to help users effectively navigate and utilize the KrispCall iOS app. Features may vary based on role, permissions, and account status.*