Articles on: Security

Is KrispCall HIPAA and PHIPA compliant?

KrispCall is a business phone app with many diverse types of businesses interested in employing its services. It includes companies in the Health Services industry too.

Many business proprietors want to know if KrispCall complies with HIPAA (Health Insurance Portability and Accountability Act) or PHIPA (Personal Health Information Protection Act).

KrispCall is HIPAA compliant and follows all the practices to meet HIPAA criteria, which include;


KrispCall agents are assigned specific roles and must use their (individual) accounts to access its services.


KrispCall uses Transport Layer Security (TLS), virtual private networks (VPN), and other encryption technologies to protect user data.

Call Logs

In addition to recording the call data, KrispCall also records metadata and administrative functions performed during the call.

Business Associate Agreement

A business associate is a provider of VoIP services that stores ePHI. For associates to comply with HIPAA rules, they must sign a Business Associate Agreement (BAA).

Note: Business Associate Agreements (BAA) are available to commercial customers who need contractual agreements regarding safeguarding personal health information.

Click here to learn more about KrispCall's HIPPA and PHIPA compliance and other data processing agreements.

Updated on: 08/02/2024

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