> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.krispcall.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Is KrispCall HIPAA and PHIPA compliant?

KrispCall is a business phone app with many diverse types of businesses interested in employing its services. It includes companies in the Health Services industry too.

Many business proprietors want to know if KrispCall complies with HIPAA (Health Insurance Portability and Accountability Act) or PHIPA (Personal Health Information Protection Act).

KrispCall is HIPAA compliant and follows all the practices to meet HIPAA criteria, which include;

**Authentication**

KrispCall agents are assigned specific roles and must use their (*individual*) accounts to access its services.

**Encryption**

KrispCall uses Transport Layer Security (TLS), virtual private networks (VPN), and other encryption technologies to protect user data.

**Call Logs**

In addition to recording the call data, KrispCall also records metadata and administrative functions performed during the call.