> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.krispcall.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to upgrade or downgrade my subscription plan on KrispCall?

Want to generate advanced reports? Or maybe you need unlimited call recordings and storage for your team? You can do all of this and more after upgrading your plan.

## Upgrading to the Advance Plan

If you have a **Starter Plan**, you can add and enjoy more communication and administrative features with our **Advance Plan**.

In addition to all Starter Plan features, you'll get call transfer, IVR, more third-party integration options, and API & webhook access.

**You can follow the following steps to upgrade your subscription to the Advance Plan:**

**Step 1**: [**Log in**](https://app.krispcall.com/login) to your dashboard using the login credentials (email & password) you used to create your account.

[![](https://storage.crisp.chat/users/helpdesk/website/39a6779d178e0e00/0bab8588-8aaf-4d4c-87ad-c1b5b2_1sdsguj.jpeg)](https://downloads.intercomcdn.com/i/o/549952314/250bd96851158688c942dc37/log-in-using-email-password.jpg)

**Step 2:** On the left-hand panel, click on the **Settings,** which opens up a Settings panel, where you can select the **Plan Subscription**.

[![](https://storage.crisp.chat/users/helpdesk/website/95de7854da24e000/ec5782d4-a41a-49c9-baac-0670e7_as3cxq.jpeg)](https://downloads.intercomcdn.com/i/o/549953218/fbefef744b4cad804b334715/setting-plan-subcription.jpg)

**Step 3:** Under the Plan Subscription window, an Overview panel will show your current plan and other information. It also has a **Change Plan** where you need to click next.

[![](https://storage.crisp.chat/users/helpdesk/website/66ca05bff1833c00/1b0984b0-3b7b-451f-a6c6-a7b31a_myqxip.jpeg)](https://downloads.intercomcdn.com/i/o/549953755/dafcbfc12a44d8ae013da516/Change-plan.jpg)

**Step 4:** A new KrispCall Plans page will appear, presenting the available options. Click on the **Choose** button, under the **Advance Plan**, which will show a pop-up **Plan Changed** on the top confirming the change of plan.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/krispcall-pricing-plans_dkmd2d.png)

*The changes will take effect immediately. You can get in touch with our support team if that doesn't happen.*

## Upgrading to Enterprise Plan

Assuming that you have a **Max** Plan in place now, you can enforce and enjoy more intricate communication features with an upgrade to Enterprise Plan.

In addition to all features of the Max Plan, you will have Custom Uptime SLA, Faster priority support, and Custom invoicing and procurement.

You can follow the same steps (shown above) to upgrade your subscription to an Enterprise plan, but you click on the **Contact Sales** button under Enterprise Plan at the end.

You can find a detailed process to subscribe to an Enterprise plan [here](https://help.krispcall.com/en/article/how-to-subscribe-to-krispcalls-enterprise-plan-74q79j/).

***Note****:*  You can upgrade your plan to **Enterprise** from both **Starter** and **Advance**. 

## How billing works after upgrading

Suppose you upgrade your plan within a billing period. In that case, you'll automatically be charged the pro-rated difference in price between the Starter and Advance plans for the remaining time on your billing cycle.

## Downgrading plans to Advance, Max, or Starter

It is the same as upgrading your plan; you follow the same steps until the end, when you choose a lower plan than your current plan.

The billing also works with the same mechanism but in reverse to that of upgrading a plan.