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# How to port your RingCentral phone number to KrispCall?

**
Porting your RingCentral number to KrispCall is a straightforward process, but it requires specific information and preparation. This guide will walk you through the steps to ensure a smooth transfer of your number to KrispCall.

### Important requirements before porting

To ensure a smooth porting process, you need to meet these requirements:

* Active RingCentral number: Your RingCentral number must be active to port it.
    
* Account in good standing: Make sure there are no unpaid bills or unresolved issues with RingCentral.
    
* Valid KrispCall account: You must have an active KrispCall account, which you can access via a web browser or mobile app to transfer your number.
    
* Supported numbers: Make sure that the RingCentral you wish to port is eligible to port.
    
* Permissions: You must be the workspace owner or admin to initiate the porting request.
    
* Required documents: Check for additional verification requirements. Some regions may require a Letter of Authorization (LOA) or other country-specific paperwork, while others may not. To avoid delays, check the specific requirements for your country or contact RingCentral’s support team for accurate guidance.
    
* Porting timeline: The transfer usually takes 10 to 15 days, depending on verification and RingCentral's approval.

You can check your number’s portability status using KrispCall’s [Number Porting Eligibility Checker](https://krispcall.com/port-phone-number/). If you need help, contact our support team via Live Chat or email us at [porting@krispcall.com](mailto:porting@krispcall.com).

## Information required to port your number from RingCentral

| **Information** | **Details** |
| ---- |
| Port-out PIN | Contact RingCentral to get this. Note that RingCentral does not provide personalized port-out PINs. If asked, you can use 0000 as the default PIN. |
| Account Number | 10 digits, typically the main company number linked to your account. |
| Company Name | The name of your company or business as listed on your RingCentral account. |
| Service Address | This address must match exactly as it appears in your account settings. |
| Account Status | Your account must be active with no outstanding bills or dues. |
| Authorized Username (Super Admin) | Only users with Super Admin roles have the authority to request a port out. Ensure you have access to this role. |
| Bill Statement | A recent bill (within the last 30 days) to verify your account details. |
| Letter of Authorization (LOA) / Country-Specific Documentation(s) | Some numbers may require an LOA or other country-specific document(s) to authorize the transfer. |
🔴Important notice: Do not close your account (cancel your old plan) with RingCentral until your number is ported successfully.

## How to submit your porting request to KrispCall?

Once you’ve gathered the necessary details, follow these steps to initiate the transfer:

* Send your porting request and all required information to [porting@krispcall.com](mailto:porting@krispcall.com).
    
* Double-check all details to ensure accuracy and avoid any delays.
    
* KrispCall will handle the entire porting process and keep you informed along the way.

Note: The entire process typically takes 5-10 business days but may take 10-15 days, depending on the RingCentral port out process speed and type of number.

## Best practices for phone number porting

To ensure a smooth transition, follow these best practices:

* Don’t cancel your RingCentral service before the porting is complete.
    
* Confirm with KrispCall that your RingCentral number is eligible for porting before submitting the request.
    
* Clear any outstanding balances with RingCentral.
    
* Ensure your account number, service address, username, and company name are accurate.
    
* Do not modify your RingCentral account during the porting process.

## RingCentral contact information for porting support

If you need assistance with retrieving your port-out details, contact RingCentral support:

Live Chat: Available on the RingCentral website for immediate assistance.

Connect on Social Media: 

* Facebook: RingCentral Support
    
* Twitter: @RingCentralCare
    
* Instagram: @ringcentralsupport

## KrispCall contact information for porting support

If you have questions or need help during the porting process, KrispCall’s support team is here for you:

Live Chat: Available 24/7 on the KrispCall website

Email: [porting@krispcall.com](mailto:porting@krispcall.com) | [support@krispcall.com](mailto:support@krispcall.com)

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