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# How to port your Aircall phone number to KrispCall?

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Switching from Aircall to KrispCall? 

The good thing is you don’t have to lose your existing phone number. Instead, you can smoothly transfer it with a smooth and hassle-free process. That way, your telephony conversation remains uninterrupted within your business. 

Here’s everything you need to know to successfully transfer your Aircall number to KrispCall.

## Key requirements before you begin

Before you start the porting process, make sure you meet these essential conditions:

* First and foremost, check if your number is eligible by reaching out to KrispCall support.
    
* Next, [submit a port-out request](https://support.aircall.io/hc/en-gb/requests/new?ticket_form_id=6183748512285) to Aircall to obtain the necessary details.
    
* Keep in mind that your Aircall number must be active since inactive numbers cannot be transferred.
    
* Additionally, ensure your Aircall account is in good standing with no outstanding payments.
    
* Before proceeding, create a KrispCall account so you’re ready for the transfer.
    
* Check for additional verification requirements. Some regions may require a Letter of Authorization (LOA) or other country-specific paperwork, while others may not. To avoid delays, check the specific requirements for your country or contact Aircall’s support team for accurate guidance.
    
* Lastly, understand the porting timeline, which can take anywhere from a few days to two weeks, depending on Aircall’s response time.

Pro Tip: To make things easier, use KrispCall’s [Number Porting Eligibility Checker](https://krispcall.com/port-phone-number/) to confirm if your number can be transferred. If you need help, reach out via Live Chat or email at [porting@krispcall.com](mailto:porting@krispcall.com)  or [support@krispcall.com](mailto:support@krispcall.com).

## Information Required to Port Your Number from AirCall

To complete the transfer successfully, be sure to gather the following details:

| **Requirement** | **Details** |
| ---- |
| Port-out PIN/RIO Code **** | Contact the Aircall Porting Team to request the port-out PIN/RIO code. |
| Account Number | Aircall doesn’t use account numbers, but the KrispCall Porting Team can guide you if they require one. |
| Billing Address | The billing address must match the one registered with Aircall. |
| Billing Statement | A recent billing statement is required for verification. |
| Letter of Authorization (LOA) / / Country-Specific Documentation(s) | Some numbers may require an LOA or other country-specific document(s) to authorize the transfer. |
🔴 Important Notice: Do not cancel your Aircall account until your number has been successfully ported to KrispCall.

## How to submit your porting request

Once you have all the necessary details, follow these simple steps:

1. Email your porting request along with all required details to [porting@krispcall.com](mailto:porting@krispcall.com) with the subject “Number Port Request.”
    
2. Double-check all information to avoid processing delays.
    
3. The KrispCall porting team will handle the transfer process and keep you updated on the status.

Note: The porting process usually takes 1-2 weeks, depending on Aircall’s verification speed.

## Best practices for phone number porting

* Double-check all details to avoid delays or rejection.
    
* Review any contract terms with Aircall before starting the transfer.
    
* Inform your team and clients about the number transfer ahead of time.
    
* Stay in contact with KrispCall support and promptly provide any additional information they request.

## Aircall contact information for porting support

If you need assistance retrieving porting details, here’s how to contact support:

Aircall Support:

* Live Chat: Available on Aircall’s website
    
* Email: [support@Aircall.io](mailto:support@aircall.io)

## KrispCall contact information for porting support

If you need help or have questions at any stage, don’t hesitate to reach out to the KrispCall support team via:

KrispCall Support:

* Live Chat: 24/7 assistance on the KrispCall website
    
* Email: [porting@krispcall.com](mailto:porting@krispcall.com) | [support@krispcall.com](mailto:support@krispcall.com)

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