> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.krispcall.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# How to play, pause, and fast-forward call recordings in KrispCall?

Want to listen to your call recordings and edit them to fit your needs? You can play, pause, and fast-forward at your will with KrispCall's call recordings.

Here is how you can do so:

**Step 1:** [**Log in**](https://app.krispcall.com/login) to your dashboard using your credentials (email and password).

[![](https://storage.crisp.chat/users/helpdesk/website/ff2813b0a7633800/4d0aa52f-55fe-4142-9380-1fabf6_1bxaquc.jpeg)](https://downloads.intercomcdn.com/i/o/568118941/c57188935e7eb232146711d5/Login+page.jpg)

**Step 2:** On the left-hand side of the window, **select the phone number** you used to record your conversation. It will open up the [call log](https://krispcall.com/feature/call-log-history/).

[![](https://storage.crisp.chat/users/helpdesk/website/15894ac48a039900/1bad565a-8d0a-4f67-bbd3-cbb629_1kv7yn5.jpeg)](https://downloads.intercomcdn.com/i/o/568119078/c4d2c7805d9f4e86267c0978/specific+number.jpg)

**Step 3:** **Select the contact or phone number** that contains the call recording. It will open up a conversation panel.

[![](https://storage.crisp.chat/users/helpdesk/website/104af614ab34b90/81e8b03e-136c-417d-b013-35777d_nkdmoz.jpeg)](https://downloads.intercomcdn.com/i/o/568119202/f9282b7d6e81824570a819d4/select+contact.jpg)

*You can use the filter option to access the desired call recording quickly.*

**Step 4:** Once you find the recording, click the **play button** ▶ to play the recording.

[![](https://storage.crisp.chat/users/helpdesk/website/552dd064d12a040/12d48db6-10fb-45f0-b160-770d8d_tzkqjx.jpeg)](https://downloads.intercomcdn.com/i/o/568119289/708783175c14da26e1a92eb3/play.jpg)

**Step 5:** You can instantly click the **pause button** to stop for a while, whenever needed while playing the recordings.

[![](https://storage.crisp.chat/users/helpdesk/website/5ab8fc8a4c3eb40/e91993da-89f9-49b5-9eb0-076195_htpxog.jpeg)](https://downloads.intercomcdn.com/i/o/568119328/1aa19f4ad0708a61358c09c5/pause.jpg)

**Step 6:** You can fast-forward the record playing by **1.5X** or **2X** by clicking the button that has **1X** on the bottom right corner of the recording window.

[![](https://storage.crisp.chat/users/helpdesk/website/dae4ca72a49de000/a5fa8414-bd85-4f46-878a-9b3d4d_5soutv.jpeg)](https://downloads.intercomcdn.com/i/o/568119352/a1bd4312f483b9e87a791063/fast-forward.jpg)

You can quickly revert to the standard speed by following the same step (6). Here you need to choose **1X**.

You can also pin the recording for future use or to indicate its importance and quick accessibility. However, you cannot delete the recording unless you are an admin or the owner.

***Please note that you can record your calls only on Advance, Max, and Enterprise plans of KrispCall subscription.***