How to Integrate Your Flowlu Account with KrispCall?

Flowlu is an all-in-one business management platform, and KrispCall is an AI-powered communication platform. Every call, SMS, voicemail, and contact update from KrispCall syncs automatically with Flowlu, giving your team complete customer context in real time.


Whether you're tracking a sales pipeline, managing client projects, or following up on leads, this integration keeps your records updated automatically.


This guide walks you through connecting your Flowlu account with KrispCall and configuring the integration step by step.


Benefits of Integrating Flowlu With KrispCall


Keep contact information up to date

New contacts and updates in KrispCall automatically reflect in Flowlu, and vice versa. This reduces duplicate records, keeps customer information consistent across both platforms, and saves your team from making the same updates twice.


Access call history inside your CRM

View call logs, SMS conversations, voicemails, and notes alongside your customer records in Flowlu. Having interaction history in one place helps your team prepare for every follow-up with the right context.


Reduce manual data entry

Automatically syncing customer data between KrispCall and Flowlu minimizes repetitive administrative work. Your team can spend less time updating records and more time focusing on customer conversations and business tasks.


Improve sales follow-ups

Sales representatives can quickly see previous conversations, missed calls, and customer details before reaching out. This helps them respond faster, maintain continuity in conversations, and build stronger customer relationships.


Maintain accurate business records

With customer information and telephony activity synchronized between both platforms, your business records remain organized and current. This improves reporting, collaboration, and day-to-day customer management across your team.


How to integrate your Flowlu account with KrispCall


Step 1: Log in to your KrispCall account and go to Settings.


Step 2: Under APP SETTINGS, click on Integrations.





Step 3: Search for Flowlu under all Integrations, then click it to open the integration page.





Step 4: Click Add to KrispCall. A pop-up window will appear asking for your API Key, Email, and Account URL.




Step 5: To get your Account URL, go to Flowlu and copy the relevant section from your browser's address bar. (This may vary depending on your account.)




Step 6: To get your API Key, go to Flowlu, then navigate to Settings and then Portal Settings.




Step 7: Go to for developers and click Add to create a new API key.




Step 8: Enter a Name for the key, assign the required Permissions, and click Save.




Step 9: Your API Key will be generated. Copy it and save it somewhere safe.




Step 10: Return to KrispCall and enter your Email, API Key, and Account URL into the integration form, then click Submit.




Step 11: A confirmation message will appear, and Flowlu will show up under your active integrations.




Install the KrispCall Chrome Dialer


Step 1: Visit the Chrome Web Store and search for KrispCall Dialer.



Step 2: Click the Add to Chrome button.



Step 3: Click Add Extension to complete the installation.



Step 4: Once the installation is complete, sign in to the Chrome Dialer using your KrispCall account.



Manage Member Integration Settings by the Admin/Owner


  1. Ensure every members have an integrated Flowlu account.
  2. Admin/Owner can view any member’s integrations and change their account settings.
  3. Members cannot view admin/owner’s settings.
  4. Members changing their own settings don’t affect Admin/Owner’s settings.
  5. Admin/Owner changing their own settings doesn’t affect members’ settings.




Integration Settings


After successfully integrating Flowlu with KrispCall, you can make changes in different settings and can either edit or delete the integration.


To delete the active integration, click on Disconnect. A pop-up box appears; click Disconnect again.






To edit the active integration, click on Settings. You’ll be provided with different settings options to make changes according to your requirements.




General Settings


General settings are the first option available, where all the toggle buttons are ON by default. 


  • Create new contacts for calls: When the toggle is on, this enables one-way contact sync, so only the contacts created in KrispCall get synced to Flowlu. If the toggle is off, the contacts won’t get synced.
  • Contacts 2-way sync: When the toggle is on, this enables a 2-way contact sync, so contacts created in Flowlu get synced to KrispCall and vice versa. If the toggle is off, contacts won’t be synced. It also helps in initial sync, meaning toggling this button syncs the previous contacts of either KrispCall or Flowlu to both sides.
  • Notes logging: When toggled on, every note created/edited/deleted from the conversation box or during the call gets synced to Flowlu. Toggling off stops the syncs.



Workflow Settings


All the settings options under workflow settings are set to Calls (Engagement) by default. You can click and change it as per your requirement.


  1. Log outgoing answered calls as Calls(Engagements)/Disabled: By enabling the setting as Calls(Engagements), the outgoing answered calls will be synced to Flowlu. By setting this to Disabled, outgoing answered calls will not be synced to Flowlu.
  2. Log outgoing unanswered calls as Calls(Engagements)/Disabled: By enabling the setting as Calls(Engagements), the outgoing unanswered calls will be synced to Flowlu. By setting the setting to Disabled, outgoing unanswered calls will not be synced to Flowlu.
  3. Log incoming answered calls as Calls(Engagements)/Disabled: By enabling the setting as Calls(Engagements), the incoming answered calls will be synced to Flowlu. By setting it to Disabled, incoming answered calls will not be synced to Flowlu.
  4. Log incoming unanswered calls as Calls(Engagements)/Disabled: By enabling the setting as Calls(Engagements), the incoming unanswered calls will be synced to Flowlu. By setting this to Disabled, incoming unanswered calls will not be synced to Flowlu.
  5. Log voicemail as Calls(Engagements)/Disabled: By enabling the setting as Calls(Engagements), the voicemail log will be synced to Flowlu. By setting it to Disabled, the voicemail log will not be synced to Flowlu.
  6. Log incoming SMS as Disabled/Notes: Enabling the setting as Notes will sync the incoming SMS to Flowlu. However, it will not sync if the setting is disabled.     
  7. Log outgoing SMS as DIsabled/Notes: Enabling the setting as Notes will sync the outgoing SMS to Flowlu. However, it will not sync if the setting is disabled.     



Connected Numbers


The connected numbers setting is present after the workflow settings, and it offers two settings options:


  1. Log phone calls for these numbers: All the available numbers in the channel will be automatically selected when the integration is done for the first time.
  2. Log sms for these phone numbers: All the available numbers in the channel at the time of integration will be selected by default, and ensure the log of SMS of these selected numbers is synced with Flowlu.

If you purchase a number after completing the integration, then you need to manually add it to connected numbers.


Note : If there are no selected numbers, then the call logs will not be synced in Flowlu.


Updated on: 01/09/2026

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