> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.krispcall.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to Integrate Your Desku Account with KrispCall? Desku helps businesses manage customer support, conversations, and tickets in one place. Integrating Desku with KrispCall connects calling and SMS activities with your support workflow, making it easier to manage customer interactions and keep conversation details organized. This guide will help you connect your Desku account to KrispCall and configure the integration for your business processes. ## Benefits of Integrating Desku With KrispCall ###### Click-to-Call Efficiency Agents can launch smart calls or send SMS directly from the Desku ticket interface, eliminating the need to copy and paste phone numbers. ###### Faster Customer Follow-Ups Call or text customers directly from Desku without switching between tools. Agents can respond quickly and keep follow-ups on track. ###### Easy Customer History View customer calls, messages, and ticket details in one place for better context and faster support. Agents can quickly check past interactions before responding to customers. ###### Synced Recordings & Voicemails Call recordings and voicemail links are automatically attached to the customer’s timeline for easy reference and quality training.   ###### Automatic Call Logging Every incoming, outgoing, or missed call is instantly recorded inside the corresponding support ticket along with timestamps and duration.  ## How to integrate your Desku account with KrispCall **Step 1:** [__Log in__](https://app.krispcall.com/login) to the KrispCall account and go to **Settings.**   **Step 2:** In Settings, under **APP SETTINGS**, click **Integrations,** then select **Marketplace.** ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/1_lnpfxk.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/2_1yrxyiz.png) **Step 3:** Click on **Integrations** to find various automation tools and CRMs to connect with KrispCall. Search for **Desku** and select it to access the integration page. ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/3_egpaua.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/4_8b0xza.png) **Step 4:** Click on **Add to KrispCall**; a pop-up window will appear asking for an **API Key**, **Email**, and **Account URL**.  ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/5_opadmw.png) **Step 5**: To get the API Key, go to **Desku**, then **Settings**, search for **API**, and click **Public API Access**.  ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/6_ikavc9.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/7_1rcdsbu.png) **Step 6:** Click on **Add New Public Key**, enter **Name**, **Role**, and click **Create**. ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/8_1xtpf6j.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/9_wjj7h0.png) **Step 7:** Copy the **generated API key**.  ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/10_xd5gfr.png) **Step 8:** Copy your **Account URL** from the search bar (copy till .io). ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/11_1l467o.png) **Step 9:** Enter the details in **KrispCall** and click **Submit**.  ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/12_1if72ju.png) **Step 10:** Click **Submit.** A CRM integrated successfully message will pop up, and Desku will appear under Active Integrations in KrispCall.  ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/13_1r79mwu.png) ### Install the KrispCall Chrome Dialer **Step 1:** Search for the KrispCall Chrome Dialer page in the Chrome Web Store.  ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/14_2inmp0.png) **Step 2:** Click Add to Chrome. ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/image4_t1czdr.png) **Step 3:** Click Add Extension to complete the installation. ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/15_j4wf0n.png) **Step 4:** Once installed, sign in to the Chrome Dialer using your KrispCall account. ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/16_1x4roep.png) ### Manage member Integration settings by admin/owner 1\. Ensure members have integrated Desku accounts. 2\. Admin/Owner can view member integrations and change members' account settings. 3\. Members cannot view admin/owner integrations. 4\. Members' settings changes don’t affect Admin/Owner’s settings. 5\. Admin/Owner setting changes don’t affect members' settings. ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/17_3mqvd8.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/18_1ng0s65.png) ## Integration Settings After successfully integrating Desku, users can enable or disable different settings. In the first step, users can either edit or delete the integration. To delete the active Desku integration, click on Disconnect. ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/19_1uolny7.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/20_apl7vp.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/21_1s87vlq.png) To **edit** your active Desku integration, click on Settings. You will see different settings options to make changes based on your requirements. ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/22_lxh0nw.png) ## General Settings General settings are the first setting option, with three additional settings available. All the toggle buttons in General Settings will be on by default. **1. Create new contacts for calls:** This button helps with one-way contact sync if the toggle is on, i.e., the contact created in KrispCall gets synced to Desku. If the toggle is off, contacts won’t sync. **2. Contacts 2-way sync:** This button helps with 2-way contact sync if the toggle is on, i.e., the contacts created in Desku get synced to KrispCall. If the toggle is off, contacts won’t sync. This button also helps with initial sync; i.e., if there are existing contacts in either KrispCall or Desku, toggling this button syncs them to both sides. **3. Notes logging:** This option helps to sync notes to Desku that are created/edited/deleted from the conversation box or during the call. Toggling off this button won’t sync notes to Desku. ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/22_okysyu.png) ## Workflow Settings Workflow settings appear right after the general settings. All options under workflow settings are set to Calls (Engagements) by default. Users can click the setting and change it as needed. **1. Log outgoing answered calls as Calls(Engagements)/Disabled:** By enabling the setting as Calls(Engagements), the outgoing answered calls will be synced to Desku. When you enable the setting as Disabled, outgoing answered calls will not sync to Desku. **2. Log outgoing unanswered calls as Calls(Engagements)/Disabled:** By enabling the setting as Calls(Engagements), the outgoing unanswered calls will be synced to Desku. If you enable Disabled, outgoing unanswered calls will not sync to Desku. **3. Log incoming answered calls as Calls(Engagements)/Disabled:** By enabling the setting as Calls(Engagements), the incoming answered calls will be synced to Desku. If you enable the setting as Disabled, incoming answered calls will not sync to Desku. **4. Log incoming unanswered calls as Calls(Engagements)/Disabled:** By enabling the setting as Calls(Engagements), the incoming unanswered calls will be synced to Desku. If you enable the setting, incoming unanswered calls will sync to Desku. **5. Log voicemail as Calls(Engagements)/Disabled:** By enabling the setting as Calls(Engagements), the voicemail log will be synced to Desku. If you set the setting to Disabled, the voicemail log will not sync to Desku. **6. Log incoming SMS as Disabled/Notes:** Enabling the setting as Notes will sync the incoming SMS to Desku. However, it will not sync if the setting is disabled.      **7. Log outgoing SMS as DIsabled/Notes:** Enabling the setting as Notes will sync the outgoing SMS to Desku. However, it will not sync if the setting is disabled.   ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/24_199w8k7.png) ## Connected Numbers The Connected Numbers setting appears after the workflow settings. Only one option is available under the connected numbers settings.  1. **Log phone calls for these numbers:** The list of available numbers in the channel will be automatically selected when the integration is done for the first time. 2. **Log sms for these phone numbers:**  In this option, the list of numbers available in the channel will be selected by default at the time of integration. This setting ensures the SMS logs for the selected numbers sync to Desku. If the user purchases a number after integration, they must manually add it to connected numbers. **_Note: If there are no selected numbers, then the call logs will not be synced in Desku._** ![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/2/0/2e202ca49d7e8800/25_q8l5bu.png)