> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.krispcall.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to cancel my KrispCall subscription plan?

## Cancel your KrispCall Subscription plan:

If KrispCall has served your purpose and you now opt to stop using it, you can easily cancel your account. We're sorry to see you leave. We hope you've enjoyed using KrispCall, and we hope to see you soon.

We offer a variety of cancellation options depending on your plan.

## Cancellation of a Subscription

You can cancel your KrispCall subscription anytime from your Plan Subscription under settings.

However, any monthly or annual payments you've already made are non-refundable, and after termination, you won't be charged. You are responsible for the upfront fees associated with your picked subscription period, even upon premature termination.

Following the steps below, an Admin can cancel the account:

**Step 1: [Log in](https://app.krispcall.com/login)** to your dashboard using your login credentials (email & password) that you used while creating your account.

[![](https://storage.crisp.chat/users/helpdesk/website/9085a246e8494800/350149af-f4a6-48ef-b341-8591ac_1ixr3li.jpeg)](https://downloads.intercomcdn.com/i/o/549956832/f62843b96649090fb833e27f/log-in-using-email-password.jpg)

**Step 2:** Click on **Settings** & **Plan Subscription** followed by **Cancel Subscription**

[![](https://storage.crisp.chat/users/helpdesk/website/dd0c124181b7f800/13b15b97-cf93-44a2-b3d6-878102_1sdd38o.jpeg)](https://downloads.intercomcdn.com/i/o/549957705/c03cff2c47d63edc312ba06a/setting-plan-subcsription-cancel.jpg)

**Step 3:** Type **Cancel** and click on the **Cancel Subscription** button.

[![](https://storage.crisp.chat/users/helpdesk/website/f9ac608faf8f0800/1cdc3b81-8fdf-4af5-ae2a-8d9105_geuhl8.jpeg)](https://downloads.intercomcdn.com/i/o/549958442/7461e474f755151b20c797b4/type-and-cancel.jpg)

Our sales team will review your request and send you a confirmation email.

_Note:_ _After canceling, your account will remain active until the end of your current billing period._